Subject: RE: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error
From: Kimberley Smith <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, Parvez Alam <[email-masked]>
Date: Mon, 20 Jan 2020 10:22:21 +0000

Hi Breda,

We received this from APAC  from Richard asking us to inform buyer to return tickets in order to be entitled for a refund.

You will need to check with Richard to see if he received approval from EDM.

Thanks
Kim

From: India Inbox
Sent: 13 January 2020 14:14
To: Kimberley Smith <[email-masked]>
Cc: Pravesh Singh <[email-masked]>; Parvez Alam <[email-masked]>
Subject: Re: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

@Kimberley Smith<mailto:[email-masked]>

Hi Kim, was this an EDM error? If so, can the approval please be sent onto payments.

Agent alexandre.igashiyama escalated this case and it was returned to agent in this thread.

Breda

________________________________
From: Parvez Alam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 2:09 PM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Pravesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi Team,

Buyer purchased the tickets for Jools Holland & Marc Almond. Mr. Marc Almond is not going to perform in this concert and buyer requested to cancel the order. Previously we have asked buyer to return the tickets to us in order to get refund as approved by TL Richard.

Case was flagged to TL Kim to forward EDM error confirmation to payments team, however they haven't received any update yet. Payment team need EDM confirmation on this case so that they can process the refund.

Can you check if we can EDM confirmation on the order.

Kind Regards
Parvez Khan

________________________________
From: "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Parvez Alam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 January, 2020 18:56:13
Subject: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi Parvez,

With reference to T ID : 23714893, Buyer purchased the tickets for Jools Holland & Marc Almond. Mr. Marc Almond is not going to perform in this concert and buyer requested to cancel the order. Previously we have asked buyer to return the tickets to us in order to get refund as approved by TL Richard.

Case was flagged to TL Kim to forward EDM error confirmation to payments team, however they haven't received any update yet. Payment team need EDM confirmation on this case so that they can process the refund.

Could you please review this case and advised what next should be done here.

Kind Regards,
Pravesh

Subject: 23714893 - 3927389-Jools Holland & Marc Almond-Rosenhof Osnabrück, Osnabrück, DE-03/03/2020 20:00 (Local)-buyer claimed the artist is incorrect
From: Richard Fu <[email-masked]>
To: Ariel Chen <[email-masked]>, CFLeadsLimerick <[email-masked]>
Date: Mon, 6 Jan 2020 09:41:26 +0000

Hi @CFLeadsLimerick<mailto:[email-masked]>,

Please kindly assist to assign EN agent to call buyer here in TID 23714893  to confirm that they will need to return the tickets here to be entitled for a refund due to artist name being incorrect.

Thanks,
Richard

  _____

寄件者: Ariel Chen <[email-masked]>
寄件日期: 2020年1月6日 下午 05:24
收件者: Richard Fu <[email-masked]>
主旨: Re: 3927389-Jools Holland & Marc Almond-Rosenhof Osnabrück, Osnabrück, DE-03/03/2020 20:00 (Local)-buyer claimed the artist is incorrect

Hi Richard,

I've called the buyer with no success. The buyer is located in Germany, please re-assign another agent to call the buyer and advise them to return the tickets with traceable method in order to receive refund (need to set a deadline as well).

Regards,

Ariel

  _____

From: Richard Fu <[email-masked]>
Sent: Monday, January 6, 2020 5:20 PM
To: Ariel Chen <[email-masked]>
Subject: 回覆: 3927389-Jools Holland & Marc Almond-Rosenhof Osnabrück, Osnabrück, DE-03/03/2020 20:00 (Local)-buyer claimed the artist is incorrect

Hi Ariel,

Confirmed here for buyer refund but we will need the buyer to return the tickets first before we can request the refund.

Thanks,
Richard
  _____

寄件者: Ariel Chen <[email-masked]>
寄件日期: 2020年1月6日 下午 05:17
收件者: Richard Fu <[email-masked]>
主旨: Re: 3927389-Jools Holland & Marc Almond-Rosenhof Osnabrück, Osnabrück, DE-03/03/2020 20:00 (Local)-buyer claimed the artist is incorrect

Hi Richard,

Please advise if that is the case below as per EDM agent replied, is the buyer here entitle for refund?

Regards,

Ariel

  _____

From: Fabian Glass <[email-masked]>
Sent: Monday, January 6, 2020 5:14 PM
To: Richard Fu <[email-masked]>; Ariel Chen <[email-masked]>; On-call Data Management <[email-masked]>
Subject: RE: 3927389-Jools Holland & Marc Almond-Rosenhof Osnabrück, Osnabrück, DE-03/03/2020 20:00 (Local)-buyer claimed the artist is incorrect

Hi all,

It looks as if there was a lineup change for the tour of this artist in spring. Unfortunately, eventim only has information about this for an event by this artist in another venue, but it seems to apply to the whole tour – I’ve updated EID  3927389 and will check the other events of the  tour.

Thanks,

Fabian

From: Richard Fu
Sent: 06 January 2020 03:54
To: Ariel Chen <[email-masked]>; On-call Data Management <[email-masked]>
Subject: 回覆: 3927389-Jools Holland & Marc Almond-Rosenhof Osnabrück, Osnabrück, DE-03/03/2020 20:00 (Local)-buyer claimed the artist is incorrect

Hi @On-call Data<mailto:[email-masked]>,

The event name here is reported to be incorrect. Please kindly assist to confirm and update.

Thanks,

Richard

  _____

寄件者: Ariel Chen <[email-masked]<mailto:[email-masked]>>
寄件日期: 2020年1月6日 上午 11:23
收件者: Richard Fu <[email-masked]<mailto:[email-masked]>>
主旨: 3927389-Jools Holland & Marc Almond-Rosenhof Osnabrück, Osnabrück, DE-03/03/2020 20:00 (Local)-buyer claimed the artist is incorrect

Hi Richard,

The buyer contacted under TID-23714893 claimed the artist we listed on our site is incorrect, asked for refund. Please assist to check with our EDM below:

*       Information on Event: The artist should be Jools Holland with special guests Ruby Turner & KT Tunstal https://www.oeticket.com/event/jools-holland-rosenhof-osnabrueck-12146007/

*       Link to the event website:http://www.joolsholland.com/tourdates.htm
*       Link to a website confirming the cancellation / postponement  / venue changes:https://www.noz.de/veranstaltungen/osnabrueck/jools-holland-und-kt-unstall/4182883/2128691

Regards,

Ariel