Subject: Re: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES
From: Pravesh Singh <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Ashwani Panicker <[email-masked]>
Date: Mon, 20 Jan 2020 02:28:31 -0700 (MST)

Hi Breda, 

Buyer checked her email and confirmed that I have received the tickets for hospitality package. However, buyer received this email at 02:13 pm and event started at 11:00 am so basically seems like we forwarded the tickets tickets after the event. 

Buyer called us from the venue to confirm about the hospitality package, agent amanda.wu has advised to the buyer that uploaded tickets includes hospitality package. 

Could you please advise if we can offer any compensation here to buyer. 

Kind Regards, 
Pravesh 

From: "India Inbox" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Monday, January 20, 2020 2:11:41 PM 
Subject: Re: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES 

Hi all 

-The buyer was sent extra documents which was noted on SS CIAN note 20/01/20 03:13 
-Buyer was provided with documents to bring with her and her booking name 
-This was sent to the buyer 20/01/20 03:13 

Breda 

From: Ashwani Panicker <[email-masked]> 
Sent: Monday, January 20, 2020 8:37 AM 
To: India Inbox <[email-masked]> 
Cc: Pravesh Singh <[email-masked]> 
Subject: Fwd: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES 
Hi Team, 

In reference to above TID buyer purchased 2 tickets for Australian Tennis with hospitality package. Buyer called after the event that tickets which we had received that doesn't include hospitality package. 

Buyer didn't receive any extra document apart from the uploaded tickets. The agent is not able to determine whether uploaded tickets include hospitality package or not as there is nothing mentioned on the tickets regarding this. 

Could you please review this and advise how to proceed here. 

Regards 
Ashwani 

From: "Parvez Alam" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Monday, January 20, 2020 2:04:26 PM 
Subject: Fwd: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES 

Hi Ashwani, 

Can you please flag this. 

Kind Regards 
Parvez Khan 

From: "Pravesh Singh" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Monday, 20 January, 2020 13:53:29 
Subject: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES 

Hi Parvez, 

With reference to T ID : 23956880, Buyer had purchased 2 tickets for Australian Tennis with hospitality package. Buyer called after the event that tickets which we had received that doesn't include hospitality package. 

Buyer didn't receive any extra document apart from the uploaded tickets. I am unable to determine whether uploaded tickets include hospitality package or not as there is nothing mentioned on the tickets regarding this. 

Could you please review this and advise how to proceed here. 

Kind Regards, 
Pravesh