Subject: Re: 22456257-Queen & Adam Lambert-15/02/2020-ANZ Stadium (Stadium Australia), Sydney, AU-Broker AU- Order has been cancelled
From: India Inbox <[email-masked]>
To: Ashwani Panicker <[email-masked]>, "Pravesh Singh" <[email-masked]>
Cc: Meghan Flanagan <[email-masked]>
Date: Mon, 20 Jan 2020 09:21:29 +0000

Thanks Meghan for the feedback

Pravesh and Ashwani, can you please ensure the buyer is informed

Kind regards,

Breda

________________________________
From: Meghan Flanagan <[email-masked]>
Sent: Monday, January 20, 2020 9:10 AM
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>; Ashwani Panicker <[email-masked]>
Subject: RE: 22456257-Queen & Adam Lambert-15/02/2020-ANZ Stadium (Stadium Australia), Sydney, AU-Broker AU- Order has been cancelled

Hi Breda,

I have checked with chargebacks now and they have informed me they have refunded the buyer and choose not to contest the chargeback.

We can indeed inform the buyer there was a chargeback raised by their bank and to check with them for any further questions they may have.

Thanks,

Meghan

From: India Inbox <[email-masked]>
Sent: 20 January 2020 08:50
To: Meghan Flanagan <[email-masked]>
Cc: Pravesh Singh <[email-masked]>; Ashwani Panicker <[email-masked]>
Subject: Re: 22456257-Queen & Adam Lambert-15/02/2020-ANZ Stadium (Stadium Australia), Sydney, AU-Broker AU- Order has been cancelled

@Meghan Flanagan<mailto:[email-masked]>

Good morning Meghan

-Buyer is unhappy as order was refunded nearly 6 months after the purchase

-there is no CB notes but we can see buyer received an email on 30/11/19 16:08 'Processing Error' and was refunded

-TS Refunded Dispute Prevention

-Checked CSR for any notes-nothing

Can we advise buyer here it was a CB?

Kind regards,

Breda

________________________________

From: Ashwani Panicker <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 8:39 AM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Pravesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: 22456257-Queen & Adam Lambert-15/02/2020-ANZ Stadium (Stadium Australia), Sydney, AU-Broker AU- Order has been cancelled

Hi Team,

In reference to above TID the order was cancelled however there is no specific reason provided in CSL.

Buyer purchased 2 tickets for an event, after 6 months we have cancelled the order and refunded the buyer. Buyer emailing us to know the reason behind this cancellation.

Please can you help in this matter so that we can provide the buyer with appropriate reason.

Regards

Ashwani

________________________________

From: "Parvez Alam" <[email-masked]<mailto:[email-masked]>>
To: "Ashwani Panicker" <[email-masked]<mailto:[email-masked]>>
Cc: "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 2:05:05 PM
Subject: 22456257-Queen & Adam Lambert-15/02/2020-ANZ Stadium (Stadium Australia), Sydney, AU-Broker AU- Order has been cancelled

Hi Ashwani,

Can you please flag this.

Kind Regards
Parvez Khan

________________________________

From: "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Parvez Alam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 20 January, 2020 13:26:58
Subject: 22456257-Queen & Adam Lambert-15/02/2020-ANZ Stadium (Stadium Australia), Sydney, AU-Broker AU- Order has been cancelled

Hi Parvez,

With reference to T ID : 22456257, Buyer purchased 2 tickets for an event, after 6 months we have cancelled the order and refunded the buyer. Buyer emailing us to know the reason behind this cancellation.

There is no note in the case history explaining the reason. Buyer is requesting for call back to discuss about this.

Could you please review this case and advise how to proceed here.

Kind Regards,

Pravesh