Subject: Re: 22456257-Queen & Adam Lambert-15/02/2020-ANZ Stadium (Stadium Australia), Sydney, AU-Broker AU- Order has been cancelled
From: India Inbox <[email-masked]>
To: Meghan Flanagan <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, Ashwani Panicker <[email-masked]>
Date: Mon, 20 Jan 2020 08:50:23 +0000

@Meghan Flanagan<mailto:[email-masked]>

Good morning Meghan

-Buyer is unhappy as order was refunded nearly 6 months after the purchase
-there is no CB notes but we can see buyer received an email on 30/11/19 16:08 'Processing Error' and was refunded
-TS Refunded Dispute Prevention
-Checked CSR for any notes-nothing

Can we advise buyer here it was a CB?

Kind regards,

Breda

________________________________
From: Ashwani Panicker <[email-masked]>
Sent: Monday, January 20, 2020 8:39 AM
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Subject: Fwd: 22456257-Queen & Adam Lambert-15/02/2020-ANZ Stadium (Stadium Australia), Sydney, AU-Broker AU- Order has been cancelled

Hi Team,

In reference to above TID the order was cancelled however there is no specific reason provided in CSL.
Buyer purchased 2 tickets for an event, after 6 months we have cancelled the order and refunded the buyer. Buyer emailing us to know the reason behind this cancellation.

Please can you help in this matter so that we can provide the buyer with appropriate reason.

Regards
Ashwani

________________________________
From: "Parvez Alam" <[email-masked]>
To: "Ashwani Panicker" <[email-masked]>
Cc: "Pravesh Singh" <[email-masked]>
Sent: Monday, January 20, 2020 2:05:05 PM
Subject: 22456257-Queen & Adam Lambert-15/02/2020-ANZ Stadium (Stadium Australia), Sydney, AU-Broker AU- Order has been cancelled

Hi Ashwani,

Can you please flag this.

Kind Regards
Parvez Khan
________________________________
From: "Pravesh Singh" <[email-masked]>
To: "Parvez Alam" <[email-masked]>
Sent: Monday, 20 January, 2020 13:26:58
Subject: 22456257-Queen & Adam Lambert-15/02/2020-ANZ Stadium (Stadium Australia), Sydney, AU-Broker AU- Order has been cancelled

Hi Parvez,

With reference to T ID : 22456257, Buyer purchased 2 tickets for an event, after 6 months we have cancelled the order and refunded the buyer. Buyer emailing us to know the reason behind this cancellation.

There is no note in the case history explaining the reason. Buyer is requesting for call back to discuss about this.

Could you please review this case and advise how to proceed here.

Kind Regards,
Pravesh