Subject: FW: EID: 3927389 - Jools Holland & Marc Almond - 03/03/2020 20:00 - Rosenhof Osnabrück, Osnabrück, DE - TID: 23714893
From: Brian Sexton <[email-masked]>
To: Parvez Alam <[email-masked]>, Pravesh Singh <[email-masked]>
Cc: Shauna Hedderman <[email-masked]>
Date: Fri, 17 Jan 2020 14:18:14 +0000

Thanks Shauna, @Parvez Alam<mailto:[email-masked]>@Pravesh Singh<mailto:[email-masked]> please see below the thread with EDM.

From: Shauna Hedderman
Sent: Friday 17 January 2020 14:16
To: Brian Sexton <[email-masked]>
Subject: Fwd: EID: 3927389 - Jools Holland & Marc Almond - 03/03/2020 20:00 - Rosenhof Osnabrück, Osnabrück, DE - TID: 23714893

FYI

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Nikolas Su <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 8:46:41 AM
To: Shauna Hedderman <[email-masked]<mailto:[email-masked]>>; Glauber Marques <[email-masked]<mailto:[email-masked]>>; On-call Data Management <[email-masked]<mailto:[email-masked]>>
Cc: Fabian Glass <[email-masked]<mailto:[email-masked]>>
Subject: RE: EID: 3927389 - Jools Holland & Marc Almond - 03/03/2020 20:00 - Rosenhof Osnabrück, Osnabrück, DE - TID: 23714893

Hi Shauna,

It's not an EDM error. Instead, it's a product change, EDM team has updated the line-up change on Monday.

Cheers,

Nikolas Su

Event Data Management

Skype: [email-masked]<mailto:[email-masked]>

From: Shauna Hedderman
Sent: Monday, January 6, 2020 6:27 PM
To: Glauber Marques <[email-masked]<mailto:[email-masked]>>; On-call Data Management <[email-masked]<mailto:[email-masked]>>
Subject: Re: EID: 3927389 - Jools Holland & Marc Almond - 03/03/2020 20:00 - Rosenhof Osnabrück, Osnabrück, DE - TID: 23714893

@On-call Data Management<mailto:[email-masked]>

Can you please look into the below?

Is it possible we have the incorrect artist on the event?

Kind Regards,

Shaunna

________________________________

From: Glauber Marques <[email-masked]<mailto:[email-masked]>>
Sent: 06 January 2020 16:58
To: Shauna Hedderman <[email-masked]<mailto:[email-masked]>>
Subject: Re: EID: 3927389 - Jools Holland & Marc Almond - 03/03/2020 20:00 - Rosenhof Osnabrück, Osnabrück, DE - TID: 23714893

Hi,

I have searched but I did not find any information.

Kind Regards,

Glauber Marques

________________________________

From: Shauna Hedderman <[email-masked]<mailto:[email-masked]>>
Sent: 06 January 2020 15:00
To: Glauber Marques <[email-masked]<mailto:[email-masked]>>
Subject: Re: EID: 3927389 - Jools Holland & Marc Almond - 03/03/2020 20:00 - Rosenhof Osnabrück, Osnabrück, DE - TID: 23714893

Hey,

do we ave any information that Marc Almond was originally one of the people due to perform?

Kind Regards,

Shaunna

________________________________

From: Glauber Marques <[email-masked]<mailto:[email-masked]>>
Sent: 04 January 2020 23:51
To: Shauna Hedderman <[email-masked]<mailto:[email-masked]>>
Subject: EID: 3927389 - Jools Holland & Marc Almond - 03/03/2020 20:00 - Rosenhof Osnabrück, Osnabrück, DE - TID: 23714893

Hi Shauna,

Buyer sent an email informing the event on Viagogo Website is informing Jools Holland & Marc Almond but the tickets she received is only for Jools Holland - special guests: Ruby Turner & KT Tunstall. I checked in the Venue website and its informing Jools Holland - special guests: Ruby Turner & KT Tunstall.

Can you check with EDM team?

https://www.eventim.de/event/jools-holland-rosenhof-osnabrueck-12145966/?affiliate=TUG

[https://www.eventim.de/obj/mam/germany/58/15/jools-holland-tickets_40526_375449_222x222.jpg]<https://www.eventim.de/event/jools-holland-rosenhof-osnabrueck-12145966/?affiliate=TUG>

Jools Holland - special guests: Ruby Turner & KT Tunstall @ Rosenhof Osnabrück | OSNABRÜCK - Di., 03.03.2020<https://www.eventim.de/event/jools-holland-rosenhof-osnabrueck-12145966/?affiliate=TUG>

& special guests: KT Tunstall & Ruby Turner

www.eventim.de<http://www.eventim.de>

https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Marc-Almond-Tickets/E-3927389

Ticket received:

Kind Regards,

Glauber

Subject: RE: 3927389-Jools Holland & Marc Almond-Rosenhof Osnabrück, Osnabrück, DE-03/03/2020 20:00 (Local)-buyer claimed the artist is incorrect
From: Fabian Glass <[email-masked]>
To: Richard Fu <[email-masked]>, Ariel Chen <[email-masked]>, On-call Data Management <[email-masked]>
Date: Mon, 6 Jan 2020 09:14:22 +0000

Hi all,

It looks as if there was a lineup change for the tour of this artist in spring. Unfortunately, eventim only has information about this for an event by this artist in another venue, but it seems to apply to the whole tour – I’ve updated EID  3927389 and will check the other events of the  tour.

Thanks,

Fabian

From: Richard Fu
Sent: 06 January 2020 03:54
To: Ariel Chen <[email-masked]>; On-call Data Management <[email-masked]>
Subject: 回覆: 3927389-Jools Holland & Marc Almond-Rosenhof Osnabrück, Osnabrück, DE-03/03/2020 20:00 (Local)-buyer claimed the artist is incorrect

Hi @On-call Data<mailto:[email-masked]>,

The event name here is reported to be incorrect. Please kindly assist to confirm and update.

Thanks,

Richard

  _____

寄件者: Ariel Chen <[email-masked]<mailto:[email-masked]>>
寄件日期: 2020年1月6日 上午 11:23
收件者: Richard Fu <[email-masked]<mailto:[email-masked]>>
主旨: 3927389-Jools Holland & Marc Almond-Rosenhof Osnabrück, Osnabrück, DE-03/03/2020 20:00 (Local)-buyer claimed the artist is incorrect

Hi Richard,

The buyer contacted under TID-23714893 claimed the artist we listed on our site is incorrect, asked for refund. Please assist to check with our EDM below:

*       Information on Event: The artist should be Jools Holland with special guests Ruby Turner & KT Tunstal https://www.oeticket.com/event/jools-holland-rosenhof-osnabrueck-12146007/

*       Link to the event website:http://www.joolsholland.com/tourdates.htm
*       Link to a website confirming the cancellation / postponement  / venue changes:https://www.noz.de/veranstaltungen/osnabrueck/jools-holland-und-kt-unstall/4182883/2128691

Regards,

Ariel