Subject: RE: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error
From: Brian Sexton <[email-masked]>
To: Cassandra Walsh <[email-masked]>, Shauna Hedderman <[email-masked]>
Cc: Parvez Alam <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Fri, 17 Jan 2020 11:35:22 +0000

Hi @Shauna<mailto:[email-masked]>,

Did you get confirmation of EDM error for this case? E-3927389

Kind regards,
Brian

From: Cassandra Walsh
Sent: Friday 17 January 2020 11:31
To: Brian Sexton <[email-masked]>
Subject: Re: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi Brian,

I have received nothing. My only involvement with this case was being asked by Kim to call the buyer and ask them to return the tickets in order to receive their refund.

Thanks,
Cassie
________________________________
From: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Sent: 17 January 2020 11:24
To: Parvez Alam <[email-masked]<mailto:[email-masked]>>; Cassandra Walsh <[email-masked]<mailto:[email-masked]>>
Cc: Pravesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi @Cassandra<mailto:[email-masked]>,

Did you get confirmation of EDM error from Kim for this case?

Kind regards,

Brian

From: Parvez Alam <[email-masked]<mailto:[email-masked]>>
Sent: Friday 17 January 2020 07:56
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Pravesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi Breda,

Can you please ask for an update on this case?

Kind Regards
Parvez Khan

________________________________

From: "india inbox" <[email-masked]<mailto:[email-masked]>>
To: "Kimberley Smith" <[email-masked]<mailto:[email-masked]>>
Cc: "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>, "Parvez Alam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 16:26:37
Subject: Re: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi Kimberley

Did you receive confirmation from EDM? Payments have asked for this confirmation

Breda

________________________________

From: India Inbox <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 2:14 PM
To: Kimberley Smith <[email-masked]<mailto:[email-masked]>>
Cc: Pravesh Singh <[email-masked]<mailto:[email-masked]>>; Parvez Alam <[email-masked]<mailto:[email-masked]>>
Subject: Re: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

@Kimberley Smith<mailto:[email-masked]>

Hi Kim, was this an EDM error? If so, can the approval please be sent onto payments.

Agent alexandre.igashiyama escalated this case and it was returned to agent in this thread.

Breda

________________________________

From: Parvez Alam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 2:09 PM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Pravesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi Team,

Buyer purchased the tickets for Jools Holland & Marc Almond. Mr. Marc Almond is not going to perform in this concert and buyer requested to cancel the order. Previously we have asked buyer to return the tickets to us in order to get refund as approved by TL Richard.

Case was flagged to TL Kim to forward EDM error confirmation to payments team, however they haven't received any update yet. Payment team need EDM confirmation on this case so that they can process the refund.

Can you check if we can EDM confirmation on the order.

Kind Regards
Parvez Khan

________________________________

From: "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Parvez Alam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 January, 2020 18:56:13
Subject: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi Parvez,

With reference to T ID : 23714893, Buyer purchased the tickets for Jools Holland & Marc Almond. Mr. Marc Almond is not going to perform in this concert and buyer requested to cancel the order. Previously we have asked buyer to return the tickets to us in order to get refund as approved by TL Richard.

Case was flagged to TL Kim to forward EDM error confirmation to payments team, however they haven't received any update yet. Payment team need EDM confirmation on this case so that they can process the refund.

Could you please review this case and advised what next should be done here.

Kind Regards,

Pravesh