Subject: Re: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error
From: India Inbox <[email-masked]>
To: Kimberley Smith <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, Parvez Alam <[email-masked]>
Date: Mon, 13 Jan 2020 14:14:16 +0000

@Kimberley Smith<mailto:[email-masked]>

Hi Kim, was this an EDM error? If so, can the approval please be sent onto payments.

Agent alexandre.igashiyama escalated this case and it was returned to agent in this thread.

Breda

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From: Parvez Alam <[email-masked]>
Sent: Monday, January 13, 2020 2:09 PM
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Subject: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi Team,

Buyer purchased the tickets for Jools Holland & Marc Almond. Mr. Marc Almond is not going to perform in this concert and buyer requested to cancel the order. Previously we have asked buyer to return the tickets to us in order to get refund as approved by TL Richard.

Case was flagged to TL Kim to forward EDM error confirmation to payments team, however they haven't received any update yet. Payment team need EDM confirmation on this case so that they can process the refund.

Can you check if we can EDM confirmation on the order.

Kind Regards
Parvez Khan

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From: "Pravesh Singh" <[email-masked]>
To: "Parvez Alam" <[email-masked]>
Sent: Monday, 13 January, 2020 18:56:13
Subject: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi Parvez,

With reference to T ID : 23714893, Buyer purchased the tickets for Jools Holland & Marc Almond. Mr. Marc Almond is not going to perform in this concert and buyer requested to cancel the order. Previously we have asked buyer to return the tickets to us in order to get refund as approved by TL Richard.

Case was flagged to TL Kim to forward EDM error confirmation to payments team, however they haven't received any update yet. Payment team need EDM confirmation on this case so that they can process the refund.

Could you please review this case and advised what next should be done here.

Kind Regards,
Pravesh