Subject: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error
From: Pravesh Singh <[email-masked]>
To: Parvez Alam <[email-masked]>
Date: Mon, 13 Jan 2020 06:26:13 -0700 (MST)

Hi Parvez, 

With reference to T ID : 23714893, Buyer purchased the tickets for Jools Holland & Marc Almond. Mr. Marc Almond is not going to perform in this concert and buyer requested to cancel the order. Previously we have asked buyer to return the tickets to us in order to get refund as approved by TL Richard. 

Case was flagged to TL Kim to forward EDM error confirmation to payments team, however they haven't received any update yet. Payment team need EDM confirmation on this case so that they can process the refund. 

Could you please review this case and advised what next should be done here. 

Kind Regards, 
Pravesh