Subject: GSP 670, PC, Disconnectivity Issue
From: Pravesh Singh <[email-masked]>
To: jvdo <[email-masked]>
Date: Wed, 7 Oct 2020 11:01:11 -0700 (MST)

Hi Josephine, 

With reference to ticket number #106209, #99902 and 96761. 

The customer was facing connectivity issue with the headset and the previous agents first replaced the dongle then complete unit but the issue could not get resolved. After getting the new headset the customer reported again the same issue. 

I have checked the Microsoft Windows Version and the PC was running on 1982 version, updating the Windows resolved the issue but the customer is frustrated now and he has requested to confirm whether the previous headset was faulty or the issue could have been resolved at that time itself. 

Please look into this ticket once... 

Kind Regards, 
Pravesh Singh