Subject: Warrnaty for status 60 products.
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Sebastien Manin (SEMN)" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>, "[email-masked]" <[email-masked]>, pradeep.verma <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, akihiko.yamamoto <[email-masked]>, Jiaojia Chen <[email-masked]>, Kanak Bhatt <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Tue, 29 Sep 2020 12:42:20 +0000

Hi Team,

Please don't order products that has variant number 60 (60 means last units are left in ware house) as warranty replacements. When you write the article numbers in Zendesk, make sure you copy the article number from the latest PIM in the Teams Group file.

We can only try it in those cases, if the customer insists getting the same product, but we may not have stock and there could be delays. That should also be clear for the customer.

Check with me , which product we should offer instead, if there is no defined successor for a status 60 product yet.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S* Industriparken 27 * DK-2750 Ballerup * Denmark

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