Subject: Check for Duplicate tickets before running RMA Macro.
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Sebastien Manin (SEMN)" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>, Pritish Nandi <[email-masked]>, "[email-masked]" <[email-masked]>, shubham.paliwal <[email-masked]>, "[email-masked]" <[email-masked]>, "Yamamoto, Akihiko" <[email-masked]>, Jiaojia Chen <[email-masked]>, "[email-masked]" <[email-masked]>, pradeep.verma <[email-masked]>
Date: Mon, 14 Sep 2020 13:16:49 +0000

Hi Team,

For all warranty replacement tickets,before you run the "Contact Customer Service" macro please rememeber to check for any active duplicate tickets.

I hope everyone knows to check if a ticket is Duplicate or not. If you have any doubts please contact me.

To check for Duplicate tickets:

  1.  Click on the Customer's contact and you can see all the tickets created by a user or copy customer's email id and search in Zendesk.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S* Industriparken 27 * DK-2750 Ballerup * Denmark

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