Subject: Ticket Feedback - EPOS
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 13 Sep 2020 06:12:04 -0700 (MST)

Hi Pravesh, 

I have audited some random tickets from your queue and PFB the feedback. Please make sure these are not repeated again. 

101696 	Pravesh 	Correct 	NA 	NA 
101461 	Pravesh 	Correct 	NA 	Please write clear and precise notes when handling a call. We do not get the recording to listen to the calls so it is very important to have correct notes. 
101447 	Pravesh 	Correct 	NA 	NA 
101436 	Pravesh 	Incorrect 	NA 	Troubleshooting steps were not necessary as the mute function works two ways. One mechanical and other sending EHS command to PC. Checking cable and port would have been enough. If it did not resolve the issue then there is some mechanical issue with the Boom Arm which would call out for warranty claim. 
101026 	Pravesh 	Correct 	NA 	NA 
101008 	Pravesh 	Correct 	NA 	Again did not write current status notes under the case summary. For language cases, you could simply add the translation. 

Regards, 
Pritish Nandi