Subject: RE: Breached Tickets Not Actioned
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Dubey, Nusan" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Sebastien Manin (SEMN)" <[email-masked]>, "Singh, Pravesh" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>, "Filip Trajkov (FITR)" <[email-masked]>, akihiko.yamamoto <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Fri, 24 Jul 2020 13:47:01 +0000

Hi Pritish,

Sure, we will take care of it.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Pritish Nandi <[email-masked]>
Sent: 24. juli 2020 14:54
To: Muhammad Ali (MUAI) <[email-masked]>; Innocent Bohui (INBO) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Dubey, Nusan <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Sebastien Manin (SEMN) <[email-masked]>; Singh, Pravesh <[email-masked]>; Erich Torrild (ERTL) <[email-masked]>; Filip Trajkov (FITR) <[email-masked]>; akihiko.yamamoto <[email-masked]>; Arjun Hurry <[email-masked]>; ashish <[email-masked]>; hughes, yuko <[email-masked]>; Ismail Lsm <[email-masked]>; Lily Duan <[email-masked]>; shubham.paliwal <[email-masked]>; Sonomi Ohashi <[email-masked]>; drishti.tiwari <[email-masked]>; Udbhav Mishra <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Breached Tickets Not Actioned
Importance: High

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Hello Everyone,

While going through tickets we have found that their are a lot of tickets which are lying in the individual queue without any action after the due date has passed.

I have attached the raw file with the ticket numbers. I would request you to action these ASAP without further delays.

@ Sara - The raw file also contains the data for the EPOS L1 Team. Can you please inform them to action the tickets ASAP?

Also, for the time being can you add the "DUE DATE" column so that you can view at all times the due date for your tickets. If any tickets does not have a due date then there is something missing with the ticket. You could be able to check that ASAP.

Regards,
Pritish Nandi