Subject: RE: GSP 370 Fw release
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Erich Torrild (ERTL)" <[email-masked]>, "Sebastien Manin (SEMN)" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, akihiko.yamamoto <[email-masked]>, lily duan <[email-masked]>, "[email-masked]" <[email-masked]>, drishti.tiwari <[email-masked]>, shubham.paliwal <[email-masked]>
Date: Fri, 24 Jul 2020 08:43:51 +0000

Hi Team,

Adding these points to my previous email:

  1.  Explain the customer why we didn't ship the new updated device. (Because the fix was ready in a week and even if we would sent the new device there were chances of device bricks)
  2.  Uninstall the Gamingsuite and download the new version from our website
  3.  Update the GSP 370 headset via USB charging cable
  4.  Update the dongle
  5.  Ask the customer to read the steps that are displayed in Gaming suite and follow accordingly while updating the firmware.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S* Industriparken 27 * DK-2750 Ballerup * Denmark

eposaudio.com<https://www.eposaudio.com/> * Follow us here
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From: Josephine Veena Dorairaj (JVDO)
Sent: 24. juli 2020 10:31
To: Erich Torrild (ERTL) <[email-masked]>; Sebastien Manin (SEMN) <[email-masked]>; [email-masked]; [email-masked]; Akihiko Yamamoto <[email-masked]>; lily duan <[email-masked]>; [email-masked]; [email-masked]; [email-masked]
Subject: GSP 370 Fw release

Hi Team,

I hope you understood the explanations I gave for firmware issue with GSP 370 issue and how it is fixed in new versions. Please sort your subject and handle all GSP 370 tickets first and then do your other tickets. Write to me if you have any questions.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S* Industriparken 27 * DK-2750 Ballerup * Denmark

eposaudio.com<https://www.eposaudio.com/> * Follow us here
<https://www.facebook.com/sennheisergaming/>  <https://www.instagram.com/sennheisergaming/>   <https://www.youtube.com/user/sennheisergaming>   <https://twitter.com/SennheiserGamer?s=20>   <https://www.linkedin.com/company/eposaudio/>