Subject: Update - Individual assigning tickets to Others
From: Pritish Nandi <[email-masked]>
To: "Manin, Sebastien" <[email-masked]>, "Ashish Dabral" <[email-masked]>, Udbhav Mishra <[email-masked]>, Lily Duan <[email-masked]>, Ismail Lsm <[email-masked]>, Sonomi Ohashi <[email-masked]>, "hughes, yuko" <[email-masked]>, "Yamamoto, Akihiko" <[email-masked]>, "Dubey, Nusan" <[email-masked]>, "paliwal, shubham" <[email-masked]>, "tiwari, drishti" <[email-masked]>, "Singh, Pravesh" <[email-masked]>, "Simone, Jason" <[email-masked]>, "Trajkov, Filip" <[email-masked]>, "Torrild, Eri
Cc: AFIG <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Thu, 23 Jul 2020 07:27:39 -0700 (MST)

Hello Everyone, 

While reviewing tickets, we have found that a lot of the tickets were assigned from individual queues to others with just a short note. 
These tickets are usually missed by the other person as they have no idea of any new assigned tickets and often result in breach of due date. 

Until we find a better solution to this situation, could you please make sure you inform that person via email or personally or teams whenever you are assigning them your ticket. 

This would make sure that they look at the ticket and complete it on timely fashion before it is breached. 

Note : This is not applicable for bulk assigning however, only applicable for individual assigning tickets to other's. 

I will get back to you with more updates on this. 

Regards, 
Pritish Nandi