Subject: Re: Weekly meeting updates: 10-07-2020
From: Pritish Nandi <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Cc: "Erich Torrild, ERTL" <[email-masked]>, Pravesh Singh <[email-masked]>, drishti tiwari <[email-masked]>, shubham paliwal <[email-masked]>, yuko hughes <[email-masked]>, Arjun Hurry <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, AFIG <[email-masked]>
Date: Sat, 11 Jul 2020 08:15:25 -0700 (MST)

Hi Josephine, 

Thank you for the the pointers and I will take care of the team in your absence. Hopefully we will not disturb you at all :) 

Enjoy your holidays! 

Regards, 
Pritish 

From: "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
To: "Erich Torrild, ERTL" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "drishti tiwari" <[email-masked]>, "shubham paliwal" <[email-masked]>, "yuko hughes" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "AFIG" <[email-masked]> 
Sent: Friday, July 10, 2020 8:15:09 PM 
Subject: Weekly meeting updates: 10-07-2020 

Hi Team, 

Please find the meeting minutes: 

    1. Fill all the relevant fields before you transfer the ticket to Warranty team 
    2. Don’t flag the tickets for RMA request before trying the troubleshooting steps 
    3. Have focus on GSP 370 firmware issue 
    4. Manage your queues, you are not supposed to have any SLA breached tickets 
    5. RMA for the prodcuts purchased from EPOS website should go to E-commerce team. You have to send customer details and order ID/return order ID to Christian Elamrk and Miriam Sommer via side conversation. 
    6. Don’t inform customers that you are transferring the ticket to Customer Service, Quality or any team, customers should have a feel that they are talking to a single team. 
    7. Make sure you are sending the DACH region RMA tickets to CustomerService Partners. 

As informed, 13 th to 15 th July I will be on holidays, Please write your questions to Pritish, if you have any urgent tickets or need my help please write an email to me. 

Have a nice weekend! 

	

Best regards, 

Josephine Veena Dorairaj 
Technical Support Specialist 
+45 4470 0119 
+45 2168 4511 

	

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