Subject: Gaming Calls
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Erich Torrild (ERTL)" <[email-masked]>, "Sebastien Manin (SEMN)" <[email-masked]>, "[email-masked]" <[email-masked]>, Nusan Dubey <[email-masked]>, "[email-masked]" <[email-masked]>, akihiko.yamamoto <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, Pritish Nandi <[email-masked]>, Andrés Figueroa (AFIG)<[email-masked]>
Date: Tue, 7 Jul 2020 14:48:30 +0000

Hi Team,

We have the Gaming phones ready and published on the Support page. When you log on to Zendesk, select online in Zendesk calls and choose the right country.

For Example

Erich will choose EPOS Gaming "Gaming Germany"

Pravesh will choose EPOS Gaming "Gaming United Kingdom or Gaming Denmark "

When you are going for breaks or logging out of Zendesk please choose offline.

Talk and Chat group
Country
Group
Agents in the group
Opening hrs.
Routing group outside working hrs.
Talk::Gaming::EMEA::French
France
Gaming
Sebastien Manin
08:00- 17:00 CET
No routing
Talk::Gaming::EMEA::German
Germany
Gaming
Erich Torrid
08:00- 17:00 CET
No routing
Talk::Gaming::EMEA::English
Denmark
UK
Gaming
Pravesh Sangh
Sebastien Manin
Erich Torrid
08:00- 17:00 CET
No routing
Talk::Gaming::America::English
USA
Canada
Gaming
Nusan Dubey
Arjun Hurrey
08:00-17:00 EST
No routing
Talk::Gaming::APAC::Japanese
Japan
Gaming
Yamamoto
09:00-18:00 UCT+9
No routing
Talk::Gaming::APAC::English
Hong Kong
Singapore
Australia
Gaming
Matthew Broadley
09:00-17:00 UTC +10
No routing

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S· Industriparken 27 · DK-2750 Ballerup · Denmark

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