Subject: 23882365-FC Barcelona vs Atletico de Madrid - Spanish Super Cup 2020-09/01/2020-KASC Sports Hall, Jeddah, SA-Fan Seller- Buyer is unable to download the tickets
From: Pravesh Singh <[email-masked]>
To: Parvez Alam <[email-masked]>
Date: Thu, 9 Jan 2020 08:08:13 -0700 (MST)

Hi Team, 

Buyer is unable to download the tickets as he has linked an incorrect email with his viagogo account. Event is only 1 hours away. Buyer does have the access to the viagogo account, it is asking to validate and he does not have the access to the email. 

Current email address: 

[ mailto:[email-masked] | [email-masked] ] 

New email address: 

[ mailto:[email-masked] | [email-masked] ] 

Is the customer requesting the change the account holder? 

yes 

Is the new email address linked to another account? 

No 

If yes, has the account been deleted? 

NA 

What is the reason for requiring an email address change ? 

buyer doesn't have access to viagogo account 

Can you please process the request soon as the event is too close. 

Kind Regards, 
Pravesh