Subject: 23614813:Sarah Connor/ 17/07/2020/SparkassenPark MG, Mönchengladbach, DE/Power Seller: Email change
From: Parvez Alam <[email-masked]>
To: india inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Thu, 9 Jan 2020 08:01:14 -0700 (MST)

Hi Team, 

Buyer is unable to download the tickets as he has linked an incorrect email with his viagogo account. Event is only 2 hours away. Buyer does have the access to the viagogo account, it is asking to validate and he does not have the access to the email. 

Current email address: 

[ mailto:[email-masked] | [email-masked] ] 

New email address: 

[ mailto:[email-masked] | [email-masked] ] 

Is the customer requesting the change the account holder? 

yes 

Is the new email address linked to another account? 

No 

If yes, has the account been deleted? 

NA 

What is the reason for requiring an email address change ? 

buyer doesn't have access to viagogo account 

Can you please process the request soon as the event is too close. 

Kind Regards 
Parvez Khan 

From: "Pravesh Singh" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Thursday, 9 January, 2020 20:24:20 
Subject: 23614813:Sarah Connor/ 17/07/2020/SparkassenPark MG, Mönchengladbach, DE/Power Seller: Email change 

Hi Parvez, 

With reference to T ID : 23882365, Buyer is unable to download the tickets as he has linked an incorrect email with his viagogo account. Event is only 2 hours away. 

	

Current email address: 	

New email address: 	

Is the customer requesting the change the account holder? 	

Is the new email address linked to another account? 	

If yes, has the account been deleted? 	

What is the reason for requiring an email address change? 	

[ mailto:[email-masked] | [email-masked] ] 	

[ mailto:[email-masked] | [email-masked] ] 	

Yes 	

No 	

No 	

Customer doesn't have access to the old email address and viagogo account as well. 	

Could you please forward the tickets to buyer through CM as event is only 2 hour away. 

Kind Regards, 
Pravesh