Subject: Re: 20628479-Lewis Capaldi-28/11/2019-O2 Guildhall Southampton, Southampton, GB-Fan Seller- Buyer hasn't received the refund yet.
From: India Inbox <[email-masked]>
To: Douglas Gallego <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, Ashwani Panicker <[email-masked]>
Date: Mon, 6 Jan 2020 12:15:06 +0000

Hi Douglas

The buyer here forgot to add an email and order number to the envelope

By any change did you receive an envelope with no details for this event?

Kind regards,

Breda

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From: Ashwani Panicker <[email-masked]>
Sent: Monday, January 6, 2020 12:06 PM
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Subject: Fwd: 20628479-Lewis Capaldi-28/11/2019-O2 Guildhall Southampton, Southampton, GB-Fan Seller- Buyer hasn't received the refund yet.

Hi Team,

In reference to above TID the buyer returned the tickets as the event got canceled.

The TN shows RN583501553GB that the tickets were delivered to Ireland.

The case was escalated to the payment team to refund the buyer however they declined to state that they don't have any confirmation that the tickets are received or not.

Please suggest what to do in this scenario as the buyer is chasing the payment.

Regards
Ashwani

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From: "Pravesh Singh" <[email-masked]>
To: "Ashwani Panicker" <[email-masked]>
Sent: Monday, January 6, 2020 4:50:24 PM
Subject: 20628479-Lewis Capaldi-28/11/2019-O2 Guildhall Southampton, Southampton, GB-Fan Seller- Buyer hasn't received the refund yet.

Hi Ashwani,

With reference to T ID: 20628479, Buyer has purchased 2 tickets for Lewis Capaldi on 28/11/2019. Event has been marked as cancelled and we had asked buyer to return the tickets no later than 05/12/2019 in order to get full refund.

Buyer returned the tickets on 29/11/2019, through Royal Mail TN: RN583501553GB. According to the tracking number tickets have been delivered to our office in Ireland on 10/12/2019. We don't have any notes in case history confirming this.

Case was escalated to 'Payments Team' to refund the buyer, they declined as we don't have any confirmation whether we have received the tickets or not.

Could you please check this with relevant team and refund the buyer.

Kind Regards,
Pravesh