Subject: 20628479-Lewis Capaldi-28/11/2019-O2 Guildhall Southampton, Southampton, GB-Fan Seller- Buyer hasn't received the refund yet.
From: Pravesh Singh <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Date: Mon, 6 Jan 2020 04:20:24 -0700 (MST)

Hi Ashwani, 

With reference to T ID: 20628479, Buyer has purchased 2 tickets for Lewis Capaldi on 28/11/2019. Event has been marked as cancelled and we had asked buyer to return the tickets no later than 05/12/2019 in order to get full refund. 

Buyer returned the tickets on 29/11/2019, through Royal Mail TN: RN583501553GB. According to the tracking number tickets have been delivered to our office in Ireland on 10/12/2019. We don't have any notes in case history confirming this. 

Case was escalated to 'Payments Team' to refund the buyer, they declined as we don't have any confirmation whether we have received the tickets or not. 

Could you please check this with relevant team and refund the buyer. 

Kind Regards, 
Pravesh