Subject: RE: xTixs - T ID 22885091 - Lost Paradise - 4 Day Pass - 28/12/2019 - Glenworth Valley, Central Coast, AU - Buyer hasn't received the refund yet.
From: Darren OToole <[email-masked]>
To: CSpayments <[email-masked]>, India Inbox <[email-masked]>, Ashwani Panicker <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Mon, 6 Jan 2020 11:00:38 +0000

Please request manual payment details here.

From: CSpayments
Sent: 02 January 2020 09:14
To: India Inbox <[email-masked]>; Ashwani Panicker <[email-masked]>; Darren OToole <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Subject: Re: xTixs - T ID 22885091 - Lost Paradise - 4 Day Pass - 28/12/2019 - Glenworth Valley, Central Coast, AU - Buyer hasn't received the refund yet.

Hey @Darren OToole<mailto:[email-masked]>,

There is no option to add payment method on xTixs. Is it approved to request details from customer to refund via manual payment method?

Kind regards,
Paulina
________________________________
From: India Inbox <[email-masked]<mailto:[email-masked]>>
Sent: 01 January 2020 19:27
To: Ashwani Panicker <[email-masked]<mailto:[email-masked]>>; CSpayments <[email-masked]<mailto:[email-masked]>>
Cc: Pravesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: xTixs - T ID 22885091 - Lost Paradise - 4 Day Pass - 28/12/2019 - Glenworth Valley, Central Coast, AU - Buyer hasn't received the refund yet.

@CSpayments<mailto:[email-masked]>

Can you please advise?

Buyer says they do not have the option to update getting paid method as requested.

This is an XTix order.

Kind regards,

Shaunna

________________________________
From: Ashwani Panicker <[email-masked]<mailto:[email-masked]>>
Sent: 01 January 2020 12:36
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Pravesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: xTixs - T ID 22885091 - Lost Paradise - 4 Day Pass - 28/12/2019 - Glenworth Valley, Central Coast, AU - Buyer hasn't received the refund yet.

Hi Team,

In reference to above TID the event is cancelled but refund is not yet processed.

The buyer was suppose to update the payment method however buyer is unable to update the payment method as there is no such option available on the xTixs website.

Please suggest how to proceed with this issue?

Regards
Ashwani

________________________________
From: "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Ashwani Panicker" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 1, 2020 6:02:33 PM
Subject: xTixs - T ID 22885091 - Lost Paradise - 4 Day Pass - 28/12/2019 - Glenworth Valley, Central Coast, AU - Buyer hasn't received the refund yet.

Hi Ashwani,

I am currently dealing with a xTixs buyer. Event has been marked as cancelled but refund hasn't been initiated yet.

          - Case was escalated to Payments Team earlier, they advised the buyer to update the getting payment method in viagogo account.

          - Order has been placed on xTixs and buyer is unable to update the payment method as there is no such option available on the xTixs website.

Can you please advise how to proceed here.

Kind Regards,
Pravesh