Subject: Re: 23257252-Avril Lavigne-22/03/2020-Wiener Stadthalle - Halle D, Vienna, AT-Fan Seller- Seller has uploaded the new tickets
From: Pravesh Singh <[email-masked]>
To: Cesar Livera <[email-masked]>
Cc: Ashwani Panicker <[email-masked]>
Date: Thu, 2 Jan 2020 03:10:12 -0700 (MST)

Hi Alex, 

Please do not contact the seller now regarding this order as buyer have been refunded now and sale has been cancelled. Seller have been informed about the cancellation as well. 
Thanks, 
Pravesh 

From: "Pravesh Singh" <[email-masked]> 
To: "Cesar Livera" <[email-masked]> 
Cc: "Ashwani Panicker" <[email-masked]> 
Sent: Thursday, 2 January, 2020 12:27:38 
Subject: 23257252-Avril Lavigne-22/03/2020-Wiener Stadthalle - Halle D, Vienna, AT-Fan Seller- Seller has uploaded the new tickets 

Hi Alex, 

Could you please contact the seller and asked for proof of purchase. Please confirm whether seller has uploaded the correct tickets or not. 

FYI... 

Kind Regards, 
Pravesh 

From: "India Inbox" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Thursday, 2 January, 2020 00:53:40 
Subject: Re: 23257252-Avril Lavigne-22/03/2020-Wiener Stadthalle - Halle D, Vienna, AT-Fan Seller- Seller has uploaded the new tickets 

Hi All, 

Can we contact the seller here and request proof of purchase. 

Seller confirmed they wanted to cancel over a month ago so this is strange. 

Kind regards, 

Shaunna 

From: Ashwani Panicker <[email-masked]> 
Sent: 01 January 2020 15:52 
To: India Inbox <[email-masked]> 
Cc: Pravesh Singh <[email-masked]> 
Subject: Fwd: 23257252-Avril Lavigne-22/03/2020-Wiener Stadthalle - Halle D, Vienna, AT-Fan Seller- Seller has uploaded the new tickets 
Hi Team, 

In reference to above TID seller uploaded the tickets and event got relocated, seller emailed and informed that he will be getting new set of tickets for this event and we deleted the uploaded tickets. Then seller informed that he will not be able to provide the tickets. 

The order was moved to pending sub. Buyer rejected the alternative tickets and requested for full refund. Sub team requested for refund on behalf of buyer. 

However now the seller has uploaded correct tickets with updated venue details. 

Could you please review this and advise if we can move out this order from pending sub. 

Regards 
Ashwani 

From: "Pravesh Singh" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Wednesday, January 1, 2020 8:59:20 PM 
Subject: 23257252-Avril Lavigne-22/03/2020-Wiener Stadthalle - Halle D, Vienna, AT-Fan Seller- Seller has uploaded the new tickets 

Hi Ashwani, 

With reference to TID: 23257252, Order is in pending sub and case has been escalated to payments team to refund you the buyer as seller was not able to fulfil the order. 

Firstly seller has uploaded the tickets and event get relocated, seller emailed and informed that I will be getting new tickets for this event and we deleted the uploaded tickets. Then seller informed that I will not be able to provide you the tickets. 

We moved the order to pending sub. Buyer rejected the alternative tickets and requested for full refund. Sub team requested for refund on behalf of buyer. Now seller has uploaded correct tickets with updated venue details. 

Could you please review this and advise if we can move out this order from pending sub. 

Kind Regards, 
Pravesh