Subject: Fwd: xTixs - T ID 22885091 - Lost Paradise - 4 Day Pass - 28/12/2019 - Glenworth Valley, Central Coast, AU - Buyer hasn't received the refund yet.
From: Ashwani Panicker <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Wed, 1 Jan 2020 05:36:32 -0700 (MST)

Hi Team, 

In reference to above TID the event is cancelled but refund is not yet processed. 

The buyer was suppose to update the payment method however buyer is unable to update the payment method as there is no such option available on the xTixs website. 

Please suggest how to proceed with this issue? 

Regards 
Ashwani 

From: "Pravesh Singh" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Wednesday, January 1, 2020 6:02:33 PM 
Subject: xTixs - T ID 22885091 - Lost Paradise - 4 Day Pass - 28/12/2019 - Glenworth Valley, Central Coast, AU - Buyer hasn't received the refund yet. 

Hi Ashwani, 
I am currently dealing with a xTixs buyer. Event has been marked as cancelled but refund hasn't been initiated yet. 

- Case was escalated to Payments Team earlier, they advised the buyer to update the getting payment method in viagogo account. 

- Order has been placed on xTixs and buyer is unable to update the payment method as there is no such option available on the xTixs website. 

Can you please advise how to proceed here. 

Kind Regards, 
Pravesh