Subject: xTixs - T ID 22885091 - Lost Paradise - 4 Day Pass - 28/12/2019 - Glenworth Valley, Central Coast, AU - Buyer hasn't received the refund yet.
From: Pravesh Singh <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Date: Wed, 1 Jan 2020 05:32:33 -0700 (MST)

Hi Ashwani, 
I am currently dealing with a xTixs buyer. Event has been marked as cancelled but refund hasn't been initiated yet. 

- Case was escalated to Payments Team earlier, they advised the buyer to update the getting payment method in viagogo account. 

- Order has been placed on xTixs and buyer is unable to update the payment method as there is no such option available on the xTixs website. 

Can you please advise how to proceed here. 

Kind Regards, 
Pravesh