Subject: RE: {23568970, Aimer, 05/01/2020 16:00, Okayama City Hall, Okayama, JP, Broker JP, Refund request approval}
From: Brian Sexton <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Mon, 30 Dec 2019 16:12:59 +0000

Hi Ashwani,

Please request the voucher that Veronica offered.

Kind regards,
Brian

From: Ashwani Panicker <[email-masked]>
Sent: Monday 30 December 2019 13:46
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Subject: Fwd: {23568970, Aimer, 05/01/2020 16:00, Okayama City Hall, Okayama, JP, Broker JP, Refund request approval}

Hi Team,

In response to the above TID the buyer was refunded however now he is chasing for the compensation.
He was promised by agent Veronica Grigjane that along with a refund he will get a compensation voucher.

Please, can you inform the concerned team to look into this matter?

Regards
Ashwani

________________________________
From: "Maja Molnar" <[email-masked]<mailto:[email-masked]>>
To: "Brian Sexton" <[email-masked]<mailto:[email-masked]>>, "Ashwani Panicker" <[email-masked]<mailto:[email-masked]>>, "CSpayments" <[email-masked]<mailto:[email-masked]>>
Cc: "Ekta VGG" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 30 December, 2019 15:11:59
Subject: Re: {23568970, Aimer, 05/01/2020 16:00, Okayama City Hall, Okayama, JP, Broker JP, Refund request approval}

HI all,

I have refunded the buyer

Kind Regards
Maja

________________________________
From: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 29, 2019 1:48 PM
To: Ashwani Panicker <[email-masked]<mailto:[email-masked]>>; CSpayments <[email-masked]<mailto:[email-masked]>>
Cc: Ekta VGG <[email-masked]<mailto:[email-masked]>>
Subject: RE: {23568970, Aimer, 05/01/2020 16:00, Okayama City Hall, Okayama, JP, Broker JP, Refund request approval}

Hi @CSpayments<mailto:[email-masked]>,

Could the buyer please be refunded here? Seller can be paid – product error.

Kind regards,

Brian

From: Ashwani Panicker <[email-masked]<mailto:[email-masked]>>
Sent: Sunday 29 December 2019 06:36
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Ekta VGG <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: {23568970, Aimer, 05/01/2020 16:00, Okayama City Hall, Okayama, JP, Broker JP, Refund request approval}

HI Team,

In reference to above TID the case was escalated to payment team to refund the buyer.

There is a note in CSL that in order to process  the payment we need TL's approval .

Please provide approval from the concern team so that we can facilitate the buyer with full refund.

Regards

Ashwani

________________________________

From: "Ekta VGG" <[email-masked]<mailto:[email-masked]>>
To: "Ashwani Panicker" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 29 December, 2019 11:52:00
Subject: {23568970, Aimer, 05/01/2020 16:00, Okayama City Hall, Okayama, JP, Broker JP, Refund request approval}

Hi Ashwani,

In regards to above TID, buyer updated the delivery address along with travel address as he is travelling to event plan (Japan) on 26/12/19. Seller shipped these tickets on time to buyer's delivery address in Malaysia, but these are not delivered yet. Previous agent moved this to Pending Replacement with the approval of TL, where Substitution team did not find any suitable  alternate tickets for buyer and escalated this to Payment team for full refund to buyer. Now Payment team need TL's approved to raise a request refund the buyer. So could you forward this to relevant team to get approval for full refund to buyer.

Kind Regards,
Ekta