Subject: Fwd: 23588205-J Balvin-04/01/2020-Estadio Palogrande de Manizalez, Manizales, CO- Fan Seller- Buyer received online shopping voucher not actual ticket
From: Ashwani Panicker <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Mon, 30 Dec 2019 06:40:33 -0700 (MST)

Hi Team, 

In reference to above TID the buyer is chasing the tickets. 

The original seller listed will call tickets, actual tickets need to be collected from the venue and with a used credit card and ID proof of the buyer. 
Final buyer chasing regarding to details of the seller printed on the tickets. 

Please suggest what to do? 

Regards 
Ashwani 

From: "Pravesh Singh" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Monday, 30 December, 2019 19:03:59 
Subject: 23588205-J Balvin-04/01/2020-Estadio Palogrande de Manizalez, Manizales, CO- Fan Seller- Buyer received online shopping voucher not actual ticket 

Hi Ashwani, 

With reference to T ID: 23739905, Its redirection case started from 23588205 ended 23739905. 

Original seller has listed will call tickets, actual tickets need to be collected from the venue with used card and valid ID proof of the buyer. Final buyer chasing us for the seller details as its printed on the uploaded tickets that used credit and id proof need to be presented at the venue in order to collect the tickets. 

Buyer tried to contact the seller to get these documents but seller didn't reply. I have checked the uploaded tickets with ES agent and original tickets has to be collected from venue its clearly printed on tickets. 

I have attached the screenshot of uploaded e-tickets. Can you please review this and advise if we can move this order to pending sub. 

Kind Regards, 
Pravesh