Subject: RE: 23467919 - Rod Stewart - 3908739 - 20/12/2019 - London - Fan Seller - GEO - Buyer did not receive the tickets
From: Brian Sexton <[email-masked]>
To: Bridgette Kenny <[email-masked]>, Vinicius Lancas <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Mon, 30 Dec 2019 12:50:58 +0000

Hi @Pravesh Singh<mailto:[email-masked]>,

Do you have any update on this? I can't find it in the inbox.

Kind regards,
Brian

From: Bridgette Kenny
Sent: Monday 30 December 2019 12:44
To: Vinicius Lancas <[email-masked]>; Brian Sexton <[email-masked]>
Subject: RE: 23467919 - Rod Stewart - 3908739 - 20/12/2019 - London - Fan Seller - GEO - Buyer did not receive the tickets

Hi @Brian<mailto:[email-masked]>

Can you check with Pravesh' TL for an update here please?

Many thanks,
Bridgette

From: Vinicius Lancas
Sent: Monday 30 December 2019 12:12
To: Bridgette Kenny <[email-masked]<mailto:[email-masked]>>
Subject: 23467919 - Rod Stewart - 3908739 - 20/12/2019 - London - Fan Seller - GEO - Buyer did not receive the tickets

Hi Bridgette,

Issue:
>Buyer contacted 2 days after the event informing that she did not receive the tickets.
> Buyer has provide proof that she did not receive the tickets
> Seller provided proof that he transferred the tickets to buyer on time to event
> The email that seller transferred to buyer is correct.
> Buyer contacted the box office and she was advised us that the tickets never sold
> I requested seller proof purchase another agent request the proof also
> Seller has change the account holder name
> Seller has changed all the details in his viagogo account (name & phone number) and deleted his account.
> Buyer asking for refund

Need to be done:
> Agent pravesh.singh flag TL
> Could you please check if there is any update about that?

Thank you.