Subject: Fwd: Flagging Twilio Issue
From: Ashwani Panicker <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Parvez Alam <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Mon, 30 Dec 2019 02:38:37 -0700 (MST)

Hi Team, 

Agent Pravesh is facing issues with his extension. 

Please help. 

Regards 
Ashwani 

From: "Pravesh Singh" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Monday, 30 December, 2019 15:06:31 
Subject: Flagging Twilio Issue 

Hi Ashwani, 

I am facing issue with my extension. 

Username: [email-masked] 

When did this happen? At 15:00 

- What was the status originally? Break 

- To what status was it changed? Showing unavailable on emails available, not able to make outbound calls 

- How many times this happened? 1st time today. 

- What was agent doing at the time or right before this happened? I was on break, I came back tried to log in. 

Debug Coding: 
2019-12-30T09:26:02.334Z - OnACall: No - Running version 2019.12.24.0827 
2019-12-30T09:26:02.336Z - OnACall: No - Commit hash at time of build: ab820a029346714f0673c2d22bd9d9921d49943c 
2019-12-30T09:26:05.342Z - OnACall: No - workerSid is null 
2019-12-30T09:26:05.343Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetWorkerSid 
2019-12-30T09:26:05.344Z - OnACall: No - Requesting Capability Token... 
2019-12-30T09:26:05.344Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TwilioToken/ExtensionToken 
2019-12-30T09:26:05.628Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetCurrentWorkerInfo?workerSid=WK5379d4737b77b6f169baeacc4a596921 
2019-12-30T09:26:06.123Z - OnACall: No - {"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpc3MiOiJBQ2RjNDY2MmEyNjQ0NjJmNzFjYjQzZmUwNjBlZTZhZDg5IiwiZXhwIjoxNTc3NzYyNzY2LCJzY29wZSI6InNjb3BlOmNsaWVudDppbmNvbWluZz9jbGllbnROYW1lPXByYXZlc2hfc2luZ2ggc2NvcGU6Y2xpZW50Om91dGdvaW5nP2FwcFNpZD1BUDFlN2Y4ODhkZjdmYzQwY2Y4NTNlN2ExZDJiNWYxMDRmJmNsaWVudE5hbWU9cHJhdmVzaF9zaW5naCJ9.bYqqGwYmmmR0oBSqArcyzWwmk3Gm2YbTkLc8vbE6VcU"} 
2019-12-30T09:26:06.126Z - OnACall: No - Setup starting... 
2019-12-30T09:26:06.127Z - OnACall: No - Token: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpc3MiOiJBQ2RjNDY2MmEyNjQ0NjJmNzFjYjQzZmUwNjBlZTZhZDg5IiwiZXhwIjoxNTc3NzYyNzY2LCJzY29wZSI6InNjb3BlOmNsaWVudDppbmNvbWluZz9jbGllbnROYW1lPXByYXZlc2hfc2luZ2ggc2NvcGU6Y2xpZW50Om91dGdvaW5nP2FwcFNpZD1BUDFlN2Y4ODhkZjdmYzQwY2Y4NTNlN2ExZDJiNWYxMDRmJmNsaWVudE5hbWU9cHJhdmVzaF9zaW5naCJ9.bYqqGwYmmmR0oBSqArcyzWwmk3Gm2YbTkLc8vbE6VcU 
2019-12-30T09:26:36.283Z - OnACall: No - Mon Dec 30 2019 14:56:36 GMT+0530 (India Standard Time): chrome.runtime.onInstalled 
2019-12-30T09:26:36.323Z - OnACall: No - {"twilioStatus":"OnCall","workerStatus":"EmailsAvailable","hasTask":false} 
2019-12-30T09:26:37.391Z - OnACall: No - Twilio.Device Ready! 
2019-12-30T09:26:40.341Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetCurrentWorkerInfo?workerSid=WK5379d4737b77b6f169baeacc4a596921 
2019-12-30T09:26:40.881Z - OnACall: No - {"twilioStatus":"OnCall","workerStatus":"EmailsAvailable","hasTask":false} 
2019-12-30T09:26:45.341Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetCurrentWorkerInfo?workerSid=WK5379d4737b77b6f169baeacc4a596921 
2019-12-30T09:26:45.650Z - OnACall: No - {"twilioStatus":"OnCall","workerStatus":"EmailsAvailable","hasTask":false} 
2019-12-30T09:26:50.341Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetCurrentWorkerInfo?workerSid=WK5379d4737b77b6f169baeacc4a596921 
2019-12-30T09:26:50.635Z - OnACall: No - {"twilioStatus":"OnCall","workerStatus":"EmailsAvailable","hasTask":false} 
2019-12-30T09:26:55.342Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetCurrentWorkerInfo?workerSid=WK5379d4737b77b6f169baeacc4a596921 
2019-12-30T09:26:55.840Z - OnACall: No - {"twilioStatus":"OnCall","workerStatus":"EmailsAvailable","hasTask":false} 
2019-12-30T09:27:00.342Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetCurrentWorkerInfo?workerSid=WK5379d4737b77b6f169baeacc4a596921 
2019-12-30T09:27:00.845Z - OnACall: No - {"twilioStatus":"OnCall","workerStatus":"EmailsAvailable","hasTask":false} 
2019-12-30T09:27:05.341Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetCurrentWorkerInfo?workerSid=WK5379d4737b77b6f169baeacc4a596921 
2019-12-30T09:27:05.683Z - OnACall: No - {"twilioStatus":"OnCall","workerStatus":"EmailsAvailable","hasTask":false} 
2019-12-30T09:27:09.278Z - OnACall: No - Switching to vgg-dialer 
2019-12-30T09:27:09.279Z - OnACall: No - checkIsAuthenticating 
2019-12-30T09:27:09.290Z - OnACall: No - Recieved command 'isAuthenticating?' at timestamp 2019-12-30T09:27:09.282Z 
2019-12-30T09:27:09.296Z - OnACall: No - checkIsAuthenticating returned false 
2019-12-30T09:27:09.366Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/WorkerStates 
2019-12-30T09:27:10.341Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetCurrentWorkerInfo?workerSid=WK5379d4737b77b6f169baeacc4a596921 
2019-12-30T09:27:10.850Z - OnACall: No - {"twilioStatus":"OnCall","workerStatus":"EmailsAvailable","hasTask":false} 
2019-12-30T09:27:15.342Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetCurrentWorkerInfo?workerSid=WK5379d4737b77b6f169baeacc4a596921 
2019-12-30T09:27:15.859Z - OnACall: No - {"twilioStatus":"OnCall","workerStatus":"EmailsAvailable","hasTask":false} 
2019-12-30T09:27:17.118Z - OnACall: No - Switching to vgg-dialer 
2019-12-30T09:27:17.120Z - OnACall: No - checkIsAuthenticating 
2019-12-30T09:27:17.154Z - OnACall: No - Recieved command 'isAuthenticating?' at timestamp 2019-12-30T09:27:17.121Z 
2019-12-30T09:27:17.158Z - OnACall: No - checkIsAuthenticating returned false 
2019-12-30T09:27:17.233Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/WorkerStates 
2019-12-30T09:27:20.341Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetCurrentWorkerInfo?workerSid=WK5379d4737b77b6f169baeacc4a596921 
2019-12-30T09:27:20.632Z - OnACall: No - {"twilioStatus":"OnCall","workerStatus":"EmailsAvailable","hasTask":false} 
2019-12-30T09:27:25.341Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetCurrentWorkerInfo?workerSid=WK5379d4737b77b6f169baeacc4a596921 
2019-12-30T09:27:25.623Z - OnACall: No - {"twilioStatus":"OnCall","workerStatus":"EmailsAvailable","hasTask":false} 
2019-12-30T09:27:29.878Z - OnACall: No - Switching to vgg-dialer 
2019-12-30T09:27:29.879Z - OnACall: No - checkIsAuthenticating 
2019-12-30T09:27:29.889Z - OnACall: No - Recieved command 'isAuthenticating?' at timestamp 2019-12-30T09:27:29.883Z 
2019-12-30T09:27:29.894Z - OnACall: No - checkIsAuthenticating returned false 
2019-12-30T09:27:29.952Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/WorkerStates 
2019-12-30T09:27:30.341Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetCurrentWorkerInfo?workerSid=WK5379d4737b77b6f169baeacc4a596921 
2019-12-30T09:27:30.675Z - OnACall: No - {"twilioStatus":"OnCall","workerStatus":"EmailsAvailable","hasTask":false} 
2019-12-30T09:27:30.892Z - OnACall: No - Switching to vgg-settings 
2019-12-30T09:27:35.341Z - OnACall: No - API call to: https://cstoolsbeta.viagogo.net/Viagogo.Tools.Twilio.ChromeExtension.Api/TaskRouter/GetCurrentWorkerInfo?workerSid=WK5379d4737b77b6f169baeacc4a596921 
2019-12-30T09:27:35.670Z - OnACall: No - {"twilioStatus":"OnCall","workerStatus":"EmailsAvailable","hasTask":false} 
2019-12-30T09:27:38.797Z - OnACall: No - Switching to vgg-log 

Regards, 
Pravesh