Subject: Re: 23778264-Bon Iver-20/06/2020-Riverstage, Brisbane, AU-Broker AU- Buyer requesting for full refund.
From: Kritika Mirchandani <[email-masked]>
To: Pravesh Singh <[email-masked]>
Date: Fri, 27 Dec 2019 05:53:58 -0700 (MST)

Hi Pravesh, 

You can treat this case as normal. 
Please reply to the buyer. 

Kind Regards 
Kritika Mirchandani 

From: "Pravesh Singh" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Friday, 27 December, 2019 17:52:58 
Subject: 23778264-Bon Iver-20/06/2020-Riverstage, Brisbane, AU-Broker AU- Buyer requesting for full refund. 

Hi Kritika, 

With reference to T ID : Buyer is requesting to cancel the order and get the full refund. Buyer emailed and informed that he is a solicitor who practises in this area of law. Buyer has also mentioned that your website misleading and deceptive. 

Buyer is requesting for refund as tickets have different name and price. Buyer is referring ACCC in his email. 

Could you please review this and advise if I can push back or it should be escalated to ECC team. 

Kind Regards, 
Pravesh