Subject: Technical issue with Twillio for agents
From: Ashwani Panicker <[email-masked]>
To: Maksim Semenov <[email-masked]>, Alessandro Giannattasio <[email-masked]>, Massimo Gorla <[email-masked]>, Anibal Silva <[email-masked]>, Yapo Claude <[email-masked]>, Neha Sagar <[email-masked]>, Pravesh Singh <[email-masked]>, Shabbir Khan <[email-masked]>, Cesar Livera <[email-masked]>, Valeria Julia <[email-masked]>, Butila Sasi Yannick <[email-masked]>
Cc: Parvez Alam <[email-masked]>
Date: Thu, 26 Dec 2019 00:35:10 -0700 (MST)

Hi Team, 

Going forward if you have any issues in extension sent the problem in below format along with screen shot. 

    * When did this happen? As he logged in the shift : 19:44 
    * What was the status originally?: Email / Available 
    * To what status was it changed?: No specific status as such 
    * How many times this happened?: 1 Time 
    * What was agent doing at the time or right before this happened?: The agent is refreshing CSL/ doing cases 

Regards, 

Ashwani