Subject: Fwd: 23473586-Simple Minds-07/04/2020-Halle Tony Garnier, Lyon, FR-Broker ES-Buyer received incorrect tickets
From: Ashwani Panicker <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Wed, 25 Dec 2019 23:31:23 -0700 (MST)

Hi Team, 

Status is in complete status can't sub the order can we replace. 

Regards 
Ashwani 

From: "India Inbox" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]>, "Ashwani Panicker" <[email-masked]> 
Sent: Wednesday, 25 December, 2019 22:04:48 
Subject: Re: 23473586-Simple Minds-07/04/2020-Halle Tony Garnier, Lyon, FR-Broker ES-Buyer received incorrect tickets 

Hi, 

If the buyer does not want the tickets, please continue the wrong tickets process. 

Kind regards, 

Shaunna 

From: Pravesh Singh <[email-masked]> 
Sent: 25 December 2019 15:33 
To: Ashwani Panicker <[email-masked]> 
Cc: India Inbox <[email-masked]> 
Subject: Re: 23473586-Simple Minds-07/04/2020-Halle Tony Garnier, Lyon, FR-Broker ES-Buyer received incorrect tickets 
Hi All, 

I have called the buyer and she wouldn't be able to attend this event in Netherlands as she lives in France. 

Please advise how to proceed further in this case. 

Kind Regards, 
Pravesh 

From: "Ashwani Panicker" <[email-masked]> 
To: "India Inbox" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Wednesday, 25 December, 2019 20:52:57 
Subject: Re: 23473586-Simple Minds-07/04/2020-Halle Tony Garnier, Lyon, FR-Broker ES-Buyer received incorrect tickets 

Hi Team, 

The tickets was purchased for France and he got the tickets for Netherland. 
Buyer not ready to accept them still will ask the agent to call and confirm again 

Regards 
Ashwani 

From: "India Inbox" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Wednesday, 25 December, 2019 20:49:53 
Subject: Re: 23473586-Simple Minds-07/04/2020-Halle Tony Garnier, Lyon, FR-Broker ES-Buyer received incorrect tickets 

Hi All, 

Has wrong tickets process been followed here? 

Kind regards, 

Shaunna 

From: Ashwani Panicker <[email-masked]> 
Sent: 24 December 2019 08:31 
To: India Inbox <[email-masked]> 
Cc: Pravesh Singh <[email-masked]> 
Subject: Fwd: 23473586-Simple Minds-07/04/2020-Halle Tony Garnier, Lyon, FR-Broker ES-Buyer received incorrect tickets 
Hi Breda, 

It's not an EDM error we have to instruct the broker to send the correct tickets. 

The seller uploaded the tickets for 10th April and in CSL the date is of 7th April 2019. 

As part of the investigation the buyer purchased the tickets for France and tickets are for the Netherlands. 

Regards 
Ashwani 

From: "Ashwani Panicker" <[email-masked]> 
To: "India Inbox" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Sunday, 22 December, 2019 19:26:28 
Subject: Re: 23473586-Simple Minds-07/04/2020-Halle Tony Garnier, Lyon, FR-Broker ES-Buyer received incorrect tickets 

Hi Breda, 

I am not sure its an EDM error or not because as per the official website the event is not rescheduled however in CSL its marked as Rescheduled. 

Morever the tickets are wrong so if its not an EDM error we have to instruct the broker to send the correct tickets. 

Regards 
Ashwani 

From: "India Inbox" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Sunday, 22 December, 2019 19:21:18 
Subject: Re: 23473586-Simple Minds-07/04/2020-Halle Tony Garnier, Lyon, FR-Broker ES-Buyer received incorrect tickets 

Is this for EDM? 

Breda 

From: Ashwani Panicker <[email-masked]> 
Sent: Sunday, December 22, 2019 1:50 PM 
To: India Inbox <[email-masked]> 
Cc: Pravesh Singh <[email-masked]> 
Subject: Fwd: 23473586-Simple Minds-07/04/2020-Halle Tony Garnier, Lyon, FR-Broker ES-Buyer received incorrect tickets 
Hi Team, 

In reference to above TID the event marked as rescheduled for Simple Minds on 07th April at Halle Tony Garnier, Lyon, France. 

The seller uploaded the tickets for 10th April and in CSL the date is of 7th April 2019. 

As part of investigation the buyer purchased the tickets for France and tickets are for Netherlands. 

Please can you check with the broker is it possible to provide correct tickets or is this an EDM error. 

As per the official website { Link provided in preceding email} the event is not rescheduled. 

Regards 
Ashwani 

From: "Pravesh Singh" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Sunday, 22 December, 2019 19:14:07 
Subject: 23473586-Simple Minds-07/04/2020-Halle Tony Garnier, Lyon, FR-Broker ES-Buyer received incorrect tickets 

Hi Ashwani, 

With reference to T ID : 23473586, Buyer has purchased the tickets for Simple Minds on 07th April at Halle Tony Garnier, Lyon, France. Seller has uploaded the tickets for Simple Minds on 10th April at Ziggo Dome Amsterdam Netherlands. 

Event has been marked as rescheduled. I have investigated further and found out that event is happening on both date. Buyer purchased the tickets for France and received tickets for Netherlands. 

External Link : [ https://protect-eu.mimecast.com/s/kGBuCROrpCr9wGjC9jbw6?domain=simpleminds.com | https://www.simpleminds.com/tour/ ] 

Please find the attached screenshot of uploaded e-tickets. 

Could you please confirm if its an EDM error or we can contact seller to provide us the correct tickets. 

Kind Regards, 
Pravesh