Subject: Shabbir TIDs
From: Alessandro Giannattasio <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Cc: "Pravesh Singh" <[email-masked]>
Date: Wed, 25 Dec 2019 00:58:17 -0700 (MST)

Hi, here are Shabbir's TIDs: 

Ale: 

2673592 - OK 
23515935 - Agent should have amended the blurb 
23629861 - Wrong summary in after call mail 
23699389 - Agent used incorrect and not pertinent blurb 
23734533 - In the escalation he ticked that seller should have been paid after RAG 
23629861 - Wrong blurb in after call mail 
23557017 - Agent did not answer the query, used a working blurb and the follow up got overdue 
23718258 - Should have started the email with "we are contacting you" 
23434091 - OK 
23642018 - Agent did not answer the query and sent not pertinent blurbs 
23722200 - Agent should have chosen another blurb for the second contact 
23724593 - Agent should have amended a blurb and let the FU expire 
23729023 - Agent escalated to payments for RAG informing that seller should have been paid (duplicate tix) 
20483099 - OK 
23687755 - OK 
23754775 - Agent sent the incorrect blurb 
20950741 - OK 
23654395 - Buyer requesting call back, agent did not call 
23752508 - Agent did not fill the deadline in the "confirm sale" blurb 
22960047 - OK 
23737858 - Agent did not answered the queries and buyer is complaining about the communication skills on call, they had to switch from german to english during the call. 
23701233 - Did not recategorize the right subject lines 
22770439 - OK 
23737942 - should have called the buyer, but only sent a not pertinent email 
23654395 - buyer requesting call back but agent sent email 

Pravesh: 

18725260 - Agent sent holding blurb and left case, follow up get overdue 
23722200 - Agent shouldn't have sent same email twice without editing the blurb 
23665821 - Agent should have answered full query 
23699540 - Agent should have emailed the buyer, if issue have been resolved then case needs to be wrapped up 
23699537- Agent should have edit the blurb where needed, follow up overdue 
23670261- Agent didn't perform 
23597134- Follow up overdue