Subject: Technical issue with Twillio for agents
From: Ashwani Panicker <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Parvez Alam <[email-masked]>, Pravesh Singh <[email-masked]>, Kailasnath Ayyanchira <[email-masked]>
Date: Tue, 24 Dec 2019 23:31:52 -0700 (MST)

Hi Team, 

Following agents are facing issues in Logging in New extensions in Twillio 

Pravesh Singh 
Kailashnath 
Shabbir Khan 
Alessandro Giana. 

    * When did this happen? :As he logged in shift 
    * What was the status originally?: Email / Available 
    * To what status was it changed?: No specific status as such 
    * How many times this happened?: 1 Time 
    * What was agent doing at the time or right before this happened?: The agent is refreshing CSL/ doing cases 

They has restarted his computer and updated the extensions. 

Encl: Screenshot for common error attached. 

Regards 
Ashwani 

From: "Shabbir Khan" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Wednesday, 25 December, 2019 11:54:03 

HI Ashwani 

i am not able to use my Extant ion 

shabbir