Subject: Fwd: TID 23467919 - 3908739 - Rod Stewart - 20/12/2019 18:30 - The O2, London, GB
From: Ashwani Panicker <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: Kritika Mirchandani <[email-masked]>, Daniel Lupini Ndala <[email-masked]>
Date: Tue, 24 Dec 2019 06:30:23 -0700 (MST)

Hi Pravesh, 

Please take the ownership immediately and call the buyer. 

Regards 
Ashwani 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Cc: "Daniel Lupini Ndala" <[email-masked]> 
Sent: Tuesday, 24 December, 2019 18:56:36 
Subject: Re: TID 23467919 - 3908739 - Rod Stewart - 20/12/2019 18:30 - The O2, London, GB 

Hi Ashwani, 

Can you please re-assign this case to any EN agent to call the buyer and confirm if she registered correctly to the Flash mobile app and also to check with the seller if he recalled the tickets before event? 
Thank you. 

Kind Regards 
Kritika Mirchandani 

From: "Daniel Lupini Ndala" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Monday, 23 December, 2019 19:24:43 
Subject: TID 23467919 - 3908739 - Rod Stewart - 20/12/2019 18:30 - The O2, London, GB 

Hi kriti, 

Buyer called stating that she did not attend the event with the tickets purchased under the order 23467919. 
The tickets have been transferred but the day of the event, the tickets have been disappeared in her AXS account. 
It looks like the seller had cancelled the tickets. 

Buyer provided proofs. 

Can you please advised what should I do. 

Kind regards 
Daniel