Subject: Fwd: 23680746-Paul McCartney-23/05/2020-Stade Pierre Mauroy, Villeneuve d'Ascq, FR-Broker RU-Buyer referring to take legal action.
From: Ashwani Panicker <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Mon, 23 Dec 2019 06:16:56 -0700 (MST)

Hi Team, 

In reference to the above TID, the buyer called up regarding to refund. 

Buyer want to claim for cancellation as per the case notes we have already advised him about the relist option however the buyer contacted the event organizers and was informed that the tickets purchased from Viagogo are not going to be valid. 

The buyer turned up again and has mentioned about the French law and referring to article Art. 313-6-2. 

Please, can you check and assign the case to relevant team so that buyer can be provided with a resolution. 

Looking forward for your valuable input in this matter. 

Regards 
Ashwani 

From: "Pravesh Singh" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Monday, 23 December, 2019 18:40:22 
Subject: 23680746-Paul McCartney-23/05/2020-Stade Pierre Mauroy, Villeneuve d'Ascq, FR-Broker RU-Buyer referring to take legal action. 

Hi Ashwani, 

With reference to T ID : 23680746, Buyer has purchased 2 tickets for this event. Buyer contacted us previously, requesting to cancel this order and he was concerned that tickets will not be valid. We have advised him to relist the tickets as per our policy. 

Buyer has contacted to event organiser and he have been informed that tickets purchased from our website will not be valid. Buyer has mentioned about the French Law and referring an article Art. 313-6-2. 

Buyer has attached a link regarding this law and requesting to this order be cancelled. 

Could you please inform the ECC team regarding this order. 

Kind Regards, 
Pravesh