Subject: Re: 23108689-Hins Cheung-25/11/2019-Hong Kong Coliseum, Hong Kong, HK-Broker HK-Buyer unable to return the tickets.
From: India Inbox <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: Ashwani Panicker <[email-masked]>
Date: Fri, 20 Dec 2019 19:27:23 +0000

Hi there,

As mentioned before by Breda buyer was informed to use EMS, not SF Express.
Buyer has till 31/12/2019 to ship the tickets, therefore ask them to retrieve package and send it again with EMS.
Once proof of shipment before 31/12/19 with EMS is provided, we would be able to investigate this further.

Thanks!
Ana.

________________________________
From: Pravesh Singh <[email-masked]>
Sent: Friday 20 December 2019 14:50
To: India Inbox <[email-masked]>
Cc: Ashwani Panicker <[email-masked]>
Subject: Re: 23108689-Hins Cheung-25/11/2019-Hong Kong Coliseum, Hong Kong, HK-Broker HK-Buyer unable to return the tickets.

Hi Breda,

Buyer has already shipped the tickets with SF Express (SF1070011642174) and provided proof. Tracking number shows that tickets are in transit but she got a call from SF informing that they can't deliver the tickets on this address as its a mail box.

They are holding the tickets in Taiwan.

Kind Regards,
Pravesh

________________________________
From: "India Inbox" <[email-masked]>
To: "Ashwani Panicker" <[email-masked]>
Cc: "Pravesh Singh" <[email-masked]>
Sent: Friday, 20 December, 2019 19:28:43
Subject: Re: 23108689-Hins Cheung-25/11/2019-Hong Kong Coliseum, Hong Kong, HK-Broker HK-Buyer unable to return the tickets.

What delivery method did the buyer use? Buyer was asked to use EMS.

Did the buyer follow the instructions sent on 17/12/19 12:38

Kind regards,

Breda

________________________________
From: Ashwani Panicker <[email-masked]>
Sent: Friday, December 20, 2019 1:35 PM
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Subject: Fwd: 23108689-Hins Cheung-25/11/2019-Hong Kong Coliseum, Hong Kong, HK-Broker HK-Buyer unable to return the tickets.

Hi Team,

In reference to above TID the event was postponed and buyer requested for full refund we asked the buyer to send the tickets to seller .

As per the below address

10499 Post Office of Taipei double
No. 106 mail
recipient: hanging out

However buyer informed that SF Express can't deliver the tickets on this address as its an invalid address and he is requesting a different address to return the tickets.

Please can you check and help with the above concern to facilitate the buyer to return the tickets.

Regards
Ashwani
________________________________
From: "Pravesh Singh" <[email-masked]>
To: "Ashwani Panicker" <[email-masked]>
Sent: Friday, 20 December, 2019 17:33:56
Subject: 23108689-Hins Cheung-25/11/2019-Hong Kong Coliseum, Hong Kong, HK-Broker HK-Buyer unable to return the tickets.

Hi Ashwani,

With reference to T ID : 23108689, Event has been postponed and buyer has requested to get full refund. In order to get refund we have asked buyer to return the tickets to seller. We have provide an address to  buyer which is,

10499 Post Office of Taipei double
No. 106 mail
recipient: hanging out

Buyer have been informed from SF Express a courier company that they can't deliver the tickets on this address as it an invalid address. Buyer called and requested for another address to be provided so that she can return the tickets in time.

Can you please review this and advice how to proceed further.

Kind Regards,
Pravesh