Subject: OLS Test Error
From: Pravesh Singh <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: Parvez Alam <[email-masked]>, Ashwani Panicker <[email-masked]>
Date: Fri, 20 Dec 2019 04:41:15 -0700 (MST)

Hi Kritika, 

We have a test in 'New Hire Training - Customer Facing - External' named 'Tickets never received - Quiz' 

When tickets have been returned to viagogo, always ask buyer to confirm the correct delivery address so that we can resend the tickets. We will follow up with the buyer until he confirm the correct delivery address or minimum 4 attempt have been made. 

If buyer confirm the delivery address we escalate to 'Returns Team'. In the given test it show that you would ask the buyer to confirm the correct delivery address and [wrap up]. 

There are three option available, Escalate to Shipping, Follow Up and Wrap Up.Please find the attached the screenshot regarding this. 

Can this be checked with concern team. 

Kind Regards, 
Pravesh