Subject: Re: Improper Case handling
From: Neha Sagar <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Kunal Rastogi <[email-masked]>, Akanksha Kwatra <[email-masked]>, Nitesh Kumar <[email-masked]>, Gillbrinne Zola Moke <[email-masked]>, Pravesh Singh <[email-masked]>, Team Lead <[email-masked]>
Date: Thu, 19 Dec 2019 07:43:03 -0700 (MST)

Hi Parvez, 

There is no TID provided under my case. 

Could you please provide me that? 

Regards, 
Neha Sagar 

From: "Parvez Alam" <[email-masked]> 
To: "Kunal Rastogi" <[email-masked]>, "Neha Sagar" <[email-masked]>, "Akanksha Kwatra" <[email-masked]>, "Nitesh Kumar" <[email-masked]>, "Gillbrinne Zola Moke" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Cc: "Team Lead" <[email-masked]> 
Sent: Thursday, 19 December, 2019 19:52:34 
Subject: Improper Case handling 

Hi Team, 

These are the cases which have been handled incorrectly. Please open them and take correct action asap. Take help from Team lead if required. 

UserName 	WorkItem ID 	Comment 	Actioned correctly? 
KUNAL.RASTOGI 	18024447 	CM email, there is a TID in the email, agent should have actioned - TID 23670267 	No 
NEHA.SAGAR 	18012461 	Agent should have flagged case to fraud to check, previous agent's follow up expired 	No 
akansha.kwatra 	18020190 	CM email, there is a TID in the email, agent should have actioned - TID 23561233 	No 
akansha.kwatra 	18020274 	CM email, there is a TID in the email, agent should have actioned - TID 23678336 	No 
akansha.kwatra 	18020424 	CM email, there is a TID in the email, agent should have actioned - TID 23650218 	No 
akansha.kwatra 	18020568 	CM email, there is a TID in the email, agent should have actioned - TID 23679929 	No 
NITESH.KUMAR 	18023091 	Broker email bounce case, agent did not flag to their TL to check with seller support 	No 
akansha.kwatra 	18024282 	CM email, there is a TID in the email, agent should have actioned - TID 22570370 	No 
akansha.kwatra 	18024372 	CM email, there is a TID in the email, agent should have actioned - TID 23677268 	No 
akansha.kwatra 	18024406 	CM email, there is an email address in the email that directs to a viagogo account, agent could have called 	No 
GILLBRINNE.MOKE 	17628468 	Seller support changed pickup name for buyer but agent did not confirm to the buyer that it was done 	No 
GILLBRINNE.MOKE 	18027741 	Note claims agent received inbound call, they did not send after call email to buyer - no record of the call though 	No 
PRAVESH.SINGH 	18027838 	Broker email bounce case, agent did not flag to their TL to check with seller support 	No