Subject: RE: 595629996-Goldfish-29/12/2019-Kirstenbosch, Cape Town, ZA-Fan Seller- Listing getting deleted.
From: "[email-masked]" <[email-masked]>
To: Brian Sexton <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, Ashwani Panicker <[email-masked]>, Breda Cremins <[email-masked]>, Meghan Flanagan <[email-masked]>
Date: Thu, 19 Dec 2019 14:39:06 +0000

Hi Brian

viagogo Supply Service is the name of an automated service that is checking listings
In this case the listing note 'Under 21 Ticket' was the one that prompted system to delete listing. I guess for this event we don't allow Under 21 Ticket'

Bob

From: Brian Sexton
Sent: 19 December 2019 13:53
To: [email-masked]
Cc: Pravesh Singh <[email-masked]>; Ashwani Panicker <[email-masked]>; Breda Cremins <[email-masked]>; Meghan Flanagan <[email-masked]>
Subject: RE: 595629996-Goldfish-29/12/2019-Kirstenbosch, Cape Town, ZA-Fan Seller- Listing getting deleted.

Hi,

Seller is listing 595629996, then immediately it went to Deleted and the audit trail says it was done by 'Viagogo Supply Service".

I checked with Supply team and Fraud team and they did not have any involvement with the deletion.

Could someone please check why this listing was Deleted by viagogo Supply Service?

Kind regards,
Brian

From: India Inbox
Sent: Thursday 19 December 2019 13:44
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Pravesh Singh <[email-masked]<mailto:[email-masked]>>; Ashwani Panicker <[email-masked]<mailto:[email-masked]>>
Subject: Re: 595629996-Goldfish-29/12/2019-Kirstenbosch, Cape Town, ZA-Fan Seller- Listing getting deleted.

Hi @Brian Sexton<mailto:[email-masked]>

-Seller listing is going into deleted after 1 minute
-it is saying 'viagogo supply service'
-there is no fraud notes on CSR for this seller

Can you check with another department?

Kind regards,

Breda

________________________________
From: Ashwani Panicker <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 19, 2019 1:32 PM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Pravesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: 595629996-Goldfish-29/12/2019-Kirstenbosch, Cape Town, ZA-Fan Seller- Listing getting deleted.

Hi Team,

In reference to above LID the seller is trying to list 10 child concession tickets.
Once the seller upload the tickets the listing get active and with in a minute the listing is getting deleted.

Please can you check and advice so that the information can be conveyed to seller.

Regards
Ashwani

________________________________
From: "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Ashwani Panicker" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 19 December, 2019 18:51:58
Subject: 595629996-Goldfish-29/12/2019-Kirstenbosch, Cape Town, ZA-Fan Seller- Listing getting deleted.

Hi Ashwani,

With reference to L ID : 595629996, Seller is trying to list 10 child concession for this event. As soon he list and upload the tickets listing get active and within a minute its getting deleted. Seller has already listed 10 tickets (567056125) (Adult) for the same event they are active.

Can you please review and advise how seller can list these tickets.

Kind Regards,
Pravesh