Subject: Fwd: 23605994-Ari Lennox-17/12/2019-Electric Ballroom, London, GB-Fan Seller-Tickets lost in transit
From: Ashwani Panicker <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Tue, 17 Dec 2019 03:30:53 -0700 (MST)

Hi Team, 

In reference to above TID the buyer want to claim for a refund. 
Shipping team has confirmed that the tickets are lost in transit and the status is in pending replacement. 

The event is only 9 hours away . 

Please suggest can we refund the buyer here? 

Regards 
Ashwani 

From: "Pravesh Singh" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Tuesday, 17 December, 2019 15:53:30 
Subject: 23605994-Ari Lennox-17/12/2019-Electric Ballroom, London, GB-Fan Seller-Tickets lost in transit 

Hi Ashwani, 

With reference to T ID: 23605994, Buyer is chasing us for the tickets as event is only 9 hours away. Shipping team has confirmed that tickets have been lost in transit and advised to replace the order. Buyer is requesting for the refund. 

Can you please review and confirmed if we can refund the buyer here. 

Kind Regards, 
Pravesh