Subject: Re: 23619703 : Dave Chappelle : 11/12/2019 19:00 : Thomas Wolfe Auditorium, U.S. Cellular Center Asheville, Asheville, US : Power Seller Broker US : Buyer is complaining about the event time
From: India Inbox <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Cc: Rahul Kapoor <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Thu, 12 Dec 2019 12:15:06 +0000

Hi Pravesh

You have already escalated to seller support here so there is no need for me to email

Kind regards,

Breda

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From: Ashwani Panicker <[email-masked]>
Sent: Thursday, December 12, 2019 1:04 AM
To: India Inbox <[email-masked]>
Cc: Rahul Kapoor <[email-masked]>; Pravesh Singh <[email-masked]>
Subject: Fwd: 23619703 : Dave Chappelle : 11/12/2019 19:00 : Thomas Wolfe Auditorium, U.S. Cellular Center Asheville, Asheville, US : Power Seller Broker US : Buyer is complaining about the event time

Hi Team,

In reference to above TID the buyer received wrong set of tickets
As per OLS update we have to inform the SS team if the tickets are incorrect before offering partial refund.

Please can you check as the buyer received wrong set of tickets in CSL its mentioned as 19:00 PM however on tickets the time is 22:00 PM.

Can we follow the wrong ticket procedure.

Looking for your valuable input.

Regards
Ashwani

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From: "Rahul Kapoor" <[email-masked]>
To: "Ashwani Panicker" <[email-masked]>
Sent: Thursday, 12 December, 2019 05:49:46
Subject: 23619703 : Dave Chappelle : 11/12/2019 19:00 : Thomas Wolfe Auditorium, U.S. Cellular Center Asheville, Asheville, US : Power Seller Broker US : Buyer is complaining about the event time

Hi Ashwani,

With reference to TID: 23619703, Buyer called in and said that the tickets are not correct. He said I have the confirmation of the time from Viagogo of 19:00 but you sent me tickets for 10pm show. I advised him that the tickets are correct but he said he will chargeback for this.

Thank you for your consideration

Kind Regards,
Rahul Kapoor