Subject: Update: Contacting in different language
From: Kritika Mirchandani <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Parvez Alam <[email-masked]>, Team Lead <[email-masked]>
Date: Thu, 12 Dec 2019 03:34:40 -0700 (MST)

Hi All, 

Please be informed to check the customer's language before emailing/calling them. If the previous correspondence is not in the language which you support, please flag the case to your Team Lead who will then assign that case to any other language agent. 

If the customer contacts us in any unsupported language, please send the unsupported language blurb and mark this in your case notes. 

Please let me know if you need further assistance on this. 

Kind Regards 
Kritika Mirchandani