Subject: 23525046 - Benfica vs Zenit - Champions League 2019-20 - 10/12/2019 - Estadio da Luz, Lisbon, PT - Broker PT - Issue with receiving tickets
From: Pravesh Singh <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Cc: Kritika Mirchandani <[email-masked]>, Maksim Semenov <[email-masked]>
Date: Tue, 10 Dec 2019 10:31:22 -0700 (MST)

Hi Ashwani, 

Buyer has requested for call back at 19:45 Indian time. I am unable to make call at this time. 

Can you please reassign this case to day shift to call buyer at that time. 

Kind Regards, 
Pravesh 

From: "Ashwani Panicker" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Cc: "Kritika Mirchandani" <[email-masked]>, "Maksim Semenov" <[email-masked]> 
Sent: Tuesday, 10 December, 2019 21:04:16 
Subject: Fwd: 23525046 - Benfica vs Zenit - Champions League 2019-20 - 10/12/2019 - Estadio da Luz, Lisbon, PT - Broker PT - Issue with receiving tickets 

Hi Parvesh, 

Please take the ownership for the above TID and update accordingly. 

Regards 
Ashwani 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Cc: "Maksim Semenov" <[email-masked]> 
Sent: Tuesday, 10 December, 2019 18:57:43 
Subject: Fwd: 23525046 - Benfica vs Zenit - Champions League 2019-20 - 10/12/2019 - Estadio da Luz, Lisbon, PT - Broker PT - Issue with receiving tickets 

Hi Ashwani, 

Can you please assign this case to any EN agent? 
Thank you. 

Kind Regards 
Kritika Mirchandani 

From: "Maksim Semenov" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Tuesday, 10 December, 2019 18:51:16 
Subject: 23525046 - Benfica vs Zenit - Champions League 2019-20 - 10/12/2019 - Estadio da Luz, Lisbon, PT - Broker PT - Issue with receiving tickets 

Hi Kritika! 

With reference to above TID please assign case to night shift agent because buyer requested for call back at 19:45 Indian time. 

DP is Generic Mobile Transfer. Tickets were transferred and seller uploaded proof. Buyer confirmed that he received 5 messages from Benfica to accept tickets but after he downloaded Benfica app he was trying to log in and there was no such account registered in system. I informed the buyer to create account and after he will be able to find his tickets but anyway he asked for call back after 1 hour - at 19:45 Indian time. 

Regards 
Maks!