Subject: Re: Case reassign
From: Pravesh Singh <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Date: Tue, 10 Dec 2019 10:24:08 -0700 (MST)

FYI 

From: "Pravesh Singh" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Sent: Tuesday, 10 December, 2019 22:50:14 
Subject: Case reassign 

Hi Ashwani, 

I have took the ownership of these cases. However issue regarding T ID: 22420194 has been already resolved and I will be taking action on T ID: 23496815. 

Kind Regards, 
Pravesh 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Cc: "Jessie Tang" <[email-masked]>, "Stephen Blake" <[email-masked]> 
Sent: Tuesday, 10 December, 2019 22:17:44 
Subject: RE: Case reassign 

[ mailto:[email-masked] | @Pravesh Singh ] 

From: Ashwani Panicker <[email-masked]> 
Sent: Tuesday 10 December 2019 16:47 
To: Brian Sexton <[email-masked]> 
Cc: Jessie Tang <[email-masked]>; Stephen Blake <[email-masked]> 
Subject: Fwd: Case reassign 

Hi Parvesh, 

Please take the ownership and do the needful. 

Do this on priority once you log in, 

Sent me the update once you contact the respective buyer and seller. 

Regards 

Ashwani 

From: "Brian Sexton" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Tang" < [ mailto:[email-masked] | [email-masked] ] >, "stephen blake" < [ mailto:[email-masked] | [email-masked] ] >, "Ashwani Panicker" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Robert Cosgrove" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 10 December, 2019 22:09:06 
Subject: RE: Case reassign 

Hi [ mailto:[email-masked] | 
@Ashwani Panicker ] , 

Could you please assign these cases and ‘reply all’ with the actions. 

Kind regards, 

Brian 

From: Jessie Tang 
Sent: Tuesday 10 December 2019 16:04 
To: Stephen Blake < [ mailto:[email-masked] | [email-masked] ] >; Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Case reassign 

Hi, 

Could these two cases be assigned? They were from one of my part time agents who won’t be in this week. 

EN Case - TID 23496815: The seller called up advising that he received emails from viagogo advising to update his payment method as we have tried to pay him. However, I cannot see these emails. Could you please check this with payments, and assign an agent to update the seller? 

EN Case - TID: 22420194 - Buyer emailed in advising that he has purchased tickets for FONTAINES D.C. concert in Belfast on 12/12/19. He placed this order on 2/12/19. Received no confirmation email. Tried to call buyer 3 times, no answer. Please reassign EN agent to call buyer once more. 

Thanks, 

Jessie Tang 

Senior CF Team Lead