Subject: Re: T ID 20905115
From: Ritesh Sinha <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: Amitej Dhar <[email-masked]>, Pravesh Singh <[email-masked]>, Kunal Rastogi <[email-masked]>
Date: Sat, 7 Dec 2019 19:29:17 -0700 (MST)

Hi Kritika, 

Agent did not took ownership of this case. This case has been assigned by Stefan. 

We have had called buyer in night shift but there is no response from buyer. Can you please re-assign this case to agent to call back buyer to confirm LDA. 

Advise agents to recall customer up to 4 times before wrapping up - if the Delivery address/LDA is provided, agent needs to escalate to Returns 

Thanks, 
Ritesh Sinha 

From: "Kunal Rastogi" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "Amitej Dhar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Ritesh Sinha" <[email-masked]> 
Sent: Saturday, 7 December, 2019 14:55:47 
Subject: Re: T ID 20905115 & 22757012 

Hi Kritika, 

Buyer on TID: 20905115 is not responding to phone calls. 

Regards 
Kunal 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Kunal Rastogi" <[email-masked]>, "Amitej Dhar" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]>, "Ritesh Sinha" <[email-masked]> 
Sent: Saturday, 7 December, 2019 10:18:06 
Subject: Re: T ID 20905115 & 22757012 

Hi guys, 

Please take action on the below mentioned cases: 

1. : Kunal 
2. 22757012 : Amitej 

Kind Regards 
Kritika Mirchandani 

From: "Ritesh Sinha" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Saturday, 7 December, 2019 07:07:07 
Subject: Fwd: T ID 20905115 & 22757012 

Hi Kritika, 

Buyer LDA need to be confirmed, event is close. Can you please assign this case to EN agent to confirm with buyer. 
1. 20905115 
2. 22757012 

Thanks, 
Ritesh Sinha 

From: "Pravesh Singh" <[email-masked]> 
To: "Ritesh Sinha" <[email-masked]> 
Sent: Saturday, 7 December, 2019 07:04:33 
Subject: T ID 20905115 & 22757012 

Hi Ritesh, 

Can you please assign these cases to any day shift agent. Buyer has to confirm their delivery address so that we can resend the tickets. Event is only 4 days, 18 hours away and buyers are from UK. 

Kind Regards, 
Pravesh