Subject: 22281221-The Philadelphia Orchestra: Yannick Nezet-Seguin - Bach Mass in B Minor-06/12/2019 14:00-Kimmel Center - Verizon Hall, Philadelphia, US
From: Pravesh Singh <[email-masked]>
To: Ritesh Sinha <[email-masked]>
Date: Thu, 5 Dec 2019 18:39:28 -0700 (MST)

Hi Ritesh, 

Buyer has clearly mentioned in his email that he has purchased the tickets for Tier 2, Row H, Seats 109 & 110 and he has received the tickets for Tier 2, Row E, Seats 117 & 118. It clearly shows that tickets are upgraded. I have attached the screenshot of official venue map. 

Please advise the agent to investigate the case properly and do not flag the unnecessary cases to TL. 

Kind Regards, 
Pravesh 

From: "Ritesh Sinha" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Sent: Friday, 6 December, 2019 06:57:26 
Subject: Fwd: 22281221-The Philadelphia Orchestra: Yannick Nezet-Seguin - Bach Mass in B Minor-06/12/2019 14:00-Kimmel Center - Verizon Hall, Philadelphia, US 

Hi, 

Please check if the tickets are correct. 

Thanks, 
Ritesh Sinha 

From: "Matondo Blessing" <[email-masked]> 
To: "Ritesh Sinha" <[email-masked]> 
Sent: Friday, 6 December, 2019 06:42:44 
Subject: 22281221-The Philadelphia Orchestra: Yannick Nezet-Seguin - Bach Mass in B Minor-06/12/2019 14:00-Kimmel Center - Verizon Hall, Philadelphia, US 

Hi Ritesh, 

With reference TID: 22281221 

Buyer emailed us claiming that they have received incorrect e-tickets 
as i can not define if the tickets are upgraded or downgraded on the venue map. 

Can you please check the case with relevant department to confirm if the tickets are upgraded or downgraded ? 

Kind Regards, 
Blessing