Subject: 23459074 - Anthony Joshua vs Andy Ruiz Jr - World Championship Boxing - 07/12/2019 - Riyadh, SA - Fan Seller - Alternate Ticket Offer)
From: Pravesh Singh <[email-masked]>
To: Ritesh Sinha <[email-masked]>
Cc: Rajat Bhardwaj <[email-masked]>
Date: Thu, 5 Dec 2019 11:07:53 -0700 (MST)

Hi Ritesh, 

It seems like agent has provided incorrect T ID. This is not a email bounce case. I have gone through the case history. Seller has provided the free upgraded tickets to buyer and buyer has downloaded the tickets as well. 

This case shouldn't have been assigned to any agent. 

Kind Regards, 
Pravesh 

From: "Ritesh Sinha" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Cc: "Rajat Bhardwaj" <[email-masked]> 
Sent: Thursday, 5 December, 2019 22:59:42 
Subject: Fwd: 23459074 - Anthony Joshua vs Andy Ruiz Jr - World Championship Boxing - 07/12/2019 - Riyadh, SA - Fan Seller - Alternate Ticket Offer) 

Hi, 

Please work on this case. 

Thanks, 
Ritesh Sinha 

From: "Rajat Bhardwaj" <[email-masked]> 
To: "Ritesh Sinha" <[email-masked]> 
Cc: "Siddharth Taneja" <[email-masked]> 
Sent: Thursday, 5 December, 2019 19:59:01 
Subject: 23459074 - Anthony Joshua vs Andy Ruiz Jr - World Championship Boxing - 07/12/2019 - Riyadh, SA - Fan Seller - Alternate Ticket Offer) 

Hi Ritesh, 

Please assign this case to any night shift agent. 

Kind regards 
Rajat 

From: "Siddharth Taneja" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Thursday, 5 December, 2019 19:57:04 
Subject: 23459074 - Anthony Joshua vs Andy Ruiz Jr - World Championship Boxing - 07/12/2019 - Riyadh, SA - Fan Seller - Alternate Ticket Offer) 

Hi, 

With reference to above tid, this case was email bounced. Called buyer and took the new email id. But when i asked her that is she having access to the viagogo account she replied that she does not remember and she is at work will let us know when she will be back from work . Can you please assign this case to the night agent so that he can just confirm, that can he log in into viagogo account or not 

Kind Regards, 
Siddharth.