Subject: Fwd: [Training Update] Guarantee Claims + Chargeback
From: Ashwani Panicker <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>, Becho Davy Jaures <[email-masked]>, Matondo Blessing <[email-masked]>, Joel Luinduladio Samuel <[email-masked]>, Gagan Gupta <[email-masked]>, Pedro Rodrigues <[email-masked]>, Rahul Kapoor <[email-masked]>, Nathan <[email-masked]>, Butila Sasi Yannick <[email-masked]>, Marcus Manebaye <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Tue, 3 Dec 2019 09:57:46 -0700 (MST)

Hi all, 

Please find an update regarding the Guarantee Claims 

If buyer has a chargeback open on the case and was rejected at gate / received the wrong tickets / did not receive the tickets in time for the event: 

    * Send an email to the buyer to advise that we will investigate the case 
    * Send an email to your TL to bring the case to the attention of the Chargeback team – the chargeback team will take over from there 
The Wiki has been updated accordingly. 

Let me know if you have any questions. 

Kind Regards 
Kritika Mirchandani