Subject: Email Change Requests Update
From: Kritika Mirchandani <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Parvez Alam <[email-masked]>
Date: Tue, 3 Dec 2019 06:36:54 -0700 (MST)

Hi everyone, 

When requesting email changes using the template, you must mention if buyer has access to their viagogo account, this is the most important thing to know whether Tech Team will do the email change or not. If you don't specify this, the case will be returned back to you. 

Several agents have put in the template, " buyer does not have access to their account ", this is not good enough, you need to specify, " buyer does not have access to their viagogo account ". 

Please find the Email Change Template below: 

Current email address: 
New email address: 
Is the customer requesting the change the account holder?: 
Is the new email address linked to another account?: 
If yes, has the account been deleted?: 
What is the reason for requiring an email address change? 

Let me know if you need further assistance on this. 

Kind Regards 
Kritika Mirchandani